Now thats a bit of research well made, where do you think plusnet breached an act and can they improve if they do this sort of thing again?

This thread has gone completly off topic from my orignal question. My thanjks to the few people who did have some practical advice, the matter has been closed to my satisfaction.

Mods, please feel free to lock this thread should you want to stop it from going further off topic.

Glad you got it sorted

I'm sure things here will die a natural death eventually.

"I did say I can almost read the comments !"
You imagine what people are going to say and detrimentally and then you accuse others of points scoring?

In reply to:

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....and I also still want to be paid all my referral payments

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What? You mean even after you've left Plusnet, you can still be paid? Is that right? If so, Plusnet will need to back date the 2Yrs+ of payments that I've not had since I left...!!

They will pay if you downgraded to a PAYG dial-up account and if you left within the last year or so (they changed the scheme to include payments on non-subscription accounts around a year ago). Before this date, when people left the referal links between accounts was destroyed when the paying account was closed.

So some of us lost what is now paid, but advised of changes to staff and the system by email as though we still had.

Thanks for your input

Your welcome.

Here you go Paul.

Five Laws I think Plusnet have broken

Enjoy