Hi GP, I would be sad to see you leave these fora. Will you have an alternative means of connecting to the 'net such as sharing a neighbour's connection?

I have my telephone service from Primus Planet Talk (Option 1) which costs £9-49 / month including weekend and evening calls and Caler Display. I assume that you are not in a Market 3 area!

There is also the TalkTalk all inclusive Telephone and Broadband service for £16 odd if you are in their LLU area.

It can't have been an easy decision and I wish you all the best.

R (born 11 months before you).

I will have access via local library and my neighbour (on AOL)
Will have it all sorted by June,unless it snows.
64 this June eh ?

Edited by deleted (Wed 11-Mar-09 23:24:38)

Yer both young yet, June 44 was a better year than June 45!

... not enough difference for an argument.

In reply to a post by Sadoldman:

Nothing to do with 12/18 month contracts or even the company if it comes to that...I just don't believe that in general that front line staff should en mass be accused of being taught to lie by management.... and are prepared to do so. You will get bad eggs for sure but c'mon all that effort for such a little reward.

Well sure, maybe they don't intentionally tell people, but I suspect they don't go out of the way to highlight these misunderstandings unless absolutely forced to. Otherwise given Plusnet trumpet how good the systems they have are, these issues wouldn't arise as surely "workplace" would know about the guarantee being on the account and give appropriate data to the "Agent"... etc -- seems a little odd it always "forgets" promotions (this isn't the first time) but always remembers cessation charges, length of contract etc.

And believe me, these little "misunderstandings" can help someone keep business - I have a scenario where I have a circuit with Pipex of all people. I want to migrate it elsewhere, but 6 motnhs in, many attempts to get a MAC and still nothing (well they've sent me 2 MACs but they're clearly invalid), so I continue to pay them though I don't want to, and now I'm in a position where I'm going to have to sign a new 12 month with them, even though I don't want them. I'm not the sort of person to take this and have been fighting via them, Ofcom etc etc and nothing. It's impossible to get them to budge - they just couldn't care less. I know Pipex happen to have been investigated for such, but Plusnet seems to have this hidden culture there right behind the fluffy "communities" and the "proactive" nature they display here.

With regard to the long contract, I happen to believe that a customers trump card is the ability to take his business elsewhare...so I would always advise anyone to think long and hard before throwing it away. More so as what seems good today may not be good next week...this BBS is proof of that

Well sure, which is why Plusnet use long term contracts, guarantees with more catches than you can imagine and so on to keep people in - so when it goes bad, customers don't defect.

In reply to a post by Wheel_Nut:

... not enough difference for an argument.

That's asking for trouble, with GOM about! I'll tell my Dad about you, and he's bigger than your Dad - or would be if either of them were alive.

.

In reply to a post by OES:

I have the offer terms if you no longer have them, and would be pleased to help out with a copy if you need them, as from my experience they try to take advantage of the offer no longer being on their website by "making up" the offer conditions to their advantage.

Also be prepared for them trying to say they don't know anything about you having been on the trial.

Hello OES, I wouldn't mind having that information about me as I am very unhappy with Plusnet service at the moment. Usually like yourself I would have that information about me but have found myself wanting this time.
I have email address enclosed in PM to you. Thanks.

My elder sister would agree.

Edited by deleted (Thu 12-Mar-09 17:03:44)

.....Well sure, which is why Plusnet use long term contracts, guarantees with more catches than you can imagine and so on to keep people in - so when it goes bad, customers don't defect.............

The long term contracts are a new departure and without a doubt the packages now offered are dramatically different...and many would argue nowhere near as customer friendly...on the old packages customers had total freedom of movement...on the new ones very little it seems.

The issue that I addressed was the 90 day guarantee that was specific to the old packages where 30 days notice was in force and the ability to leave via a MAC was not the issue. It was the suggestion that there was a conspiracy to by staff to lie and defraud customers of their rightful due under the terms of the guarantee when they wished to leave, that people had issues I don't argue.

You mention Pipex, I think that the issues have been well known by many for quite a while. I would also venture that it is again more down to incompetence/poor management than a conspiracy by staff for most of the issues. I suspect the staff did not enjoy their work much over the last year or so...but I would not try to blame them for the situation they found themselves in.

The proof of the pudding is in the eating...you only have to look at Pipex and the parent company to see if hanging on to a few quid from customers has reaped them any long term benefits. They are open to offers if you wish to buy them.

Buttons are OK as long as they are very shiny ones.

In reply to a post by RogN:

Yer both young yet, June 44 was a better year than June 45!

I can claim to be more August than thou, though younger.