poor speed

How comes plusnet tell me there's a problem with their system and I cant get my correct speed at my new house, router gives stable connection at 7,6meg but I am trapped on 2meg......

Cant say they seem bothered to much about it as there is no time frame to rectify the problem as far as they are concerned.

Surprise ! I am and so I'll be giving them ten days to sort or I'll be off with my MAC code

Oh and had all the rubbish about line speed and quality of line!, i'm just 2km from exchange.

Run the BT speedtest and report the IP Profile and go to https://portal.plus.net/my.html?action=data_transfer... and report Current Line Speed

Would do bt test BUT.....lol it wont except my tel number lol X100

So what about the second part of the post

Router figures

Data rate 7616 448

Noise margin 6.6 24.0
Output power 19.8 11.9
Attenuation 37.0 22.0

Current adsl.org speed test is 3.1meg and thats as high as it gets
Bt speed test rejects test as number not recognised.

Not sure what you refer to as this is what I see on your link minus my number of course

Phone exchange:
PEMBROKE
Estimated line speed:
0.5 - Checked on 2010-02-17 11:14:25
Current line speed: Not set

It may not be relevant, but I had a fault presenting with similar symptoms, and it turned out to be a "jumpering" issue at the exchange. It started out with my connection seeming to be "capped" at 2 megs (although I could sync at more than twice that), and being unable to authenticate on the BT Speedtest.

Keep pushing, I did get mine fixed eventually. But because it's a relatively unusual fault (not one covered by the Helpdesk script!) you need to persevere to find anyone who knows what you're on about. I highlighted it to the reps here, eventually, as I got nowhere with the ticketing system.

That means that the BT automated systems haven't reported an IP Profile so Plusnet haven't set one.
The fact that your number isn't recognised by the BT Speedtester is very worrying.
You should raise a ticket or phone in.
With this sort of difficult problem the Comms Team can often assist. They may pick it up here or you could try posting on the Plusnet forums

Hi maxedout,

If you can drop me (or one of the other PN reps) a PM with your username we'll be able to check that the profile on our side matches BTs - as Oldjim has said it's likely that this is the cause. We'll likewise be able to advise if it is something more complicated.

Right that's now sorted for you, cheers for the PM. Please get in touch if there's anything else we can do.

http://www.thinkbroadband.com/speedtest/button/12680...
http://www.mybroadbandspeed.co.uk/results/19696221.png

Nope dont think it has improved ...see above and advise.

Thanks

Edited by maxedout11 (Mon 08-Mar-10 17:43:14)

Oh and BT speed tgest still does not recognise my tel number

There has been a case recently of the details being shown against a phone number being those of a different line altogether. IIRC it was another Plusnet customer, and possibly so was the other one.

So what the ISP (even if it wasn't Plusnet) was seeing was nothing to do with what the user was experiencing.

I wonder if something similar is happening here? (Part of the edit - the BT speed test non-recognition happened there as well).

Edited by RobertoS (Tue 09-Mar-10 08:47:30)

Well I've run a couple of tests and the usernames showing on a log check from the exchange match those on your account (with the other user we were seeing logins from a different ISP entirely, proving an issue with cross jumpering). I've also confirmed that the profile matches on our side and on both bits of kit at the exchange (the exchange is set to 6500 and our profile is at 7150 at present).

Just a thought - did you reboot after I made the profile change on our side last time? That might be worth a try as it might be that your router hasn't picked up the new profile yet.

did you reboot after I made the profile change on our side last time? That might be worth a try as it might be that your router hasn't picked up the new profile yet.

IP Profile?

If so, what has a router reboot got to do with it, other than it might be screwed anyway? The effect of the IP Profile is purely at the exchange end, (and in this case somewhere in the Plusnet system), and nothing to do with the router. Download speeds increase transparently when the IP Profile rises.

Edit - remove "edited with link" from the Subject.

Edited by RobertoS (Tue 09-Mar-10 12:38:25)

IP Profile wasn't mentioned - orbrey will have poked the PN profile (a.k.a Current line speed as shown on the portal) and that frequently needs thePPP session to be restarted to pick up changes, as do changes to the traffic management profile.

In reply to a post by jelv:

IP Profile wasn't mentioned - orbrey will have poked the PN profile (a.k.a Current line speed as shown on the portal) and that frequently needs thePPP session to be restarted to pick up changes, as do changes to the traffic management profile.

Ah thanks.

Which makes the idea of holding copy IP Profiles (aka Line Speed) which Plusnet and Enta do even more silly. I haven't heard of any other ISP that does this. An unnecessary frequent point of failure.

I know the reason for it is something to do with using a fraction lower within the servers to prevent queuing at the DSLAM, or something like that, but if it is so useful by now all ISPs both BTW and LLU would be doing it. For them the TCP/IP system seems to work fine without it.

That's quite apart from the IP Profile system itself ....

Which makes the idea of holding copy IP Profiles (aka Line Speed) which Plusnet and Enta do even more silly. I haven't heard of any other ISP that does this. An unnecessary frequent point of failure.

I've recently read that PN apply their IP Profile update system to Madasafish connections too

If BT drop traffic because it's coming in too fast it is totally random which packets get dropped, so for an individual user Usenet traffic may get through and VoIP may not.

If PN do it they will drop the lowest priority traffic first and make sure they don't send too much down the line so that won't BT do their random drops.

Makes sense to me.

Edited by jelv (Tue 09-Mar-10 17:19:33)

In reply to a post by jelv:

If BT drop traffic because it's coming in too fast it is totally random which packets get dropped, so for an individual user Usenet traffic may get through and VoIP may not.

If PN do it they will drop the lowest priority traffic first and make sure they don't send too much down the line so that won't BT do their random drops.

Makes sense to me.

Therefore all other ISPs are stupid?

http://www.thinkbroadband.com/speedtest/button/12681...

thats tonights

todays shows zero signs of improvement, remember new line 2km from exchange ....

http://www.thinkbroadband.com/speedtest/button/12682...

Have you re-booted your router & swapped gateways?

rebooted and no dif infact worse IMHO....!

http://www.thinkbroadband.com/speedtest/button/12682...
Getting really bored with it now.

Type Interleave WAN IP 87.112.187.223
Status No Defect Default Gateway 195.166.128.236
Downstream Upstream

Data rate 7616 448

Noise margin 6.4 24.0

Output power 19.8 11.9

Attenuation 37.0 22.0

looks like there will be no improvement.......

any suggestions for new ISP???

In reply to a post by maxedout11:

looks like there will be no improvement.......

any suggestions for new ISP???

Exchange is?

exchange is pembroke 01646

Speeds have not increased to profile speed, will try bt test again later as last time my number still not recognised !!!

That's the problem with speed! Don't know about the BT test not recognising you. Maybe it is just its way of saying it isn't going to do speed tests on that exchange at the moment.

http://usertools.plus.net/exchanges/?exchange=Pembro...

No LLU on that exchange either so not a lot to be done until it's sorted. Then maybe a move, depending on what downloads/usage pattern by time of day/budget you have.

Edited by RobertoS (Tue 16-Mar-10 10:48:35)

The full history of that exchange is not a pretty sight!

http://usertools.plus.net/exchanges/?exchange=Pembro...

In reply to a post by jelv:

The full history of that exchange is not a pretty sight!

http://usertools.plus.net/exchanges/?exchange=Pembro...

Ouch!

Looks like things only improve when someone dies and releases a line.