Data Transfer Watch

A friend of mine has just joined Plusnet Value on a Market 1 exchange. He has set his Data Transfer Watch tool to £5.99. What will happen to the limit set in Data Transfer Watch when his price rises to £11.99 in three months time?

Hi there,

He'll need to change the DTW to £11.99 when the price goes up (otherwise he'd be restricted immediately).

In reply to a post by mand_beckett:

He'll need to change the DTW to £11.99 when the price goes up (otherwise he'd be restricted immediately).

Thanks for the reply. Given that setting a £5.99 limit when the package price is £11.99 is not valid, wouldn't it make more sense for the DTW limit to automatically grow to £11.99 after 3 months?

DTW was affected when the price altered due to the VAT change. In a years time the price of some packages is going up which will affect it again.

What would make sense would be for the DTW to have a radio button/tick box for "no extra usage" and another option where you set the limit on the amount of extra usage.

I have zero expectation of this being implemented - it's far too sensible for Plusnet.

In reply to a post by jelv:

What would make sense would be for the DTW to have a radio button/tick box for "no extra usage" and another option where you set the limit on the amount of extra usage.

Agreed, making it so that the user can select the amount of extra usage above the base package price would be best. E.g. £0, £2 or £5 above the package price.

Edited by Oliver341 (Sat 20-Mar-10 12:55:58)

In reply to a post by Oliver341:

Agreed, making it so that the user can select the amount of extra usage above the base package price would be best. E.g. £0, £2 or £5 above the package price.

Nice, we have been heard, they've implemented exactly that! Well, aside from the fact that the extra usage is in £5 chunks, as has been much discussed. But changing the tool to just extra usage as opposed to base+extra usage is definitely an improvement.

I told ya I was listening.

I'm predicting that within 6 weeks we are going to see a post from someone who is as sore as hell about being changed £5 for using less than 1GB over their allowance.

In reply to a post by mand_beckett:

I told ya I was listening.

Yep, thanks!

New question. For the hell of it we deleted the usage limit we set and changed it to £0 in "Manage my Usage". "My questions" now shows:

"The customer has set £11.99 Data Transfer Watch via the Data Watch portal tool."

The thing is, my friend is still in his £5.99 three-month period. Does this mean it's not set correctly until his three months are over?

And something else while we're at it. "My questions" has a ticket saying:

"You are receiving this email because you have set a maximum broadband usage price via our Data Transfer Watch tool."

It wasn't sent out as an email though.

In reply to a post by Oliver341:

In reply to a post by mand_beckett:

I told ya I was listening.

Yep, thanks!

New question. For the hell of it we deleted the usage limit we set and changed it to £0 in "Manage my Usage". "My questions" now shows:

"The customer has set £11.99 Data Transfer Watch via the Data Watch portal tool."

The thing is, my friend is still in his £5.99 three-month period. Does this mean it's not set correctly until his three months are over?

Isn't that effectively answered by Mand's reply to your opening post?

In reply to a post by RobertoS:

Isn't that effectively answered by Mand's reply to your opening post?

No, the control panel has completely changed.

Previously one set the total amount one was willing to spend per month. So for £5 of extra usage you would put in:

£5.99 + £5 = £10.99

The new panel wants you to enter just the amount of extra usage. So in this case I would just enter £5.

So if you wanted to spend nothing extra, previously one would enter £5.99, but now someone would enter £0. However the ticket system back-end still seems to be using the old "total amount" method, and hence reports the limit has been set to £11.99, which is of course much higher than the three month special £5.99 period.

Not likely to be me! My DTW says:

"Choose how much extra you you're willing to spend, on top of your monthly subscription.
Extra usage costs £1.80 per 2GB"

I predict a riot.

That's a bug with the new implementation. We are working on it, but we're also looking at further changes.

You're on a legacy product.

Yep. I'm the lucky one.

OK, I see now.

"Bug". Not in my eyes . Bugs are errors in code not picked up in testing of the code. This seems to something that just wasn't thought of. Surely a unique occurrence ....

I was right!

I'm going to stick my neck out and make another prediction:

By the end of this year it will have reverted to £2/2GB (or £1/1GB) or the unused extra allowance paid for will roll over.

In reply to a post by jelv:

I was right!

Ah, but you were wrong when you predicted in this thread that Plusnet would not change the DTW/MMU to show extra spend as opposed to total spend.

Yes, that was a very pleasant surprise.