In reply to a post by Oliver341:

In reply to a post by mand_beckett:

I told ya I was listening.

Yep, thanks!

New question. For the hell of it we deleted the usage limit we set and changed it to £0 in "Manage my Usage". "My questions" now shows:

"The customer has set £11.99 Data Transfer Watch via the Data Watch portal tool."

The thing is, my friend is still in his £5.99 three-month period. Does this mean it's not set correctly until his three months are over?

Isn't that effectively answered by Mand's reply to your opening post?

In reply to a post by RobertoS:

Isn't that effectively answered by Mand's reply to your opening post?

No, the control panel has completely changed.

Previously one set the total amount one was willing to spend per month. So for £5 of extra usage you would put in:

£5.99 + £5 = £10.99

The new panel wants you to enter just the amount of extra usage. So in this case I would just enter £5.

So if you wanted to spend nothing extra, previously one would enter £5.99, but now someone would enter £0. However the ticket system back-end still seems to be using the old "total amount" method, and hence reports the limit has been set to £11.99, which is of course much higher than the three month special £5.99 period.

Not likely to be me! My DTW says:

"Choose how much extra you you're willing to spend, on top of your monthly subscription.
Extra usage costs £1.80 per 2GB"

I predict a riot.

That's a bug with the new implementation. We are working on it, but we're also looking at further changes.

You're on a legacy product.

Yep. I'm the lucky one.

OK, I see now.

"Bug". Not in my eyes . Bugs are errors in code not picked up in testing of the code. This seems to something that just wasn't thought of. Surely a unique occurrence ....

I was right!

I'm going to stick my neck out and make another prediction:

By the end of this year it will have reverted to £2/2GB (or £1/1GB) or the unused extra allowance paid for will roll over.