Packet loss since 3pm - anybody else.

At about 3pm today my BQM shows sudden huge packet loss continuing up to the present (6:30 pm). I've given up waiting for speedtest to load. I can't see any reports of outages but at the mo it's like running through treacle. Anybody else?

P.S. -No change yet.

Edited by longedge (Thu 05-Feb-15 19:49:35)

had 10 mins downtime at the same time....no loss of ppp or loss of synch

http://www.thinkbroadband.com/ping/share-large/1377d...

Ian

Think I'll have to get on the phone - I did manage to do a SpeedTest but I'm down from my normal 37Mbps to less than 2Mbps and my BQM is still all red.

Which gateway are you on? Have you tried a disconnect/reconnect?

nothing showing here http://community.plus.net/ping-graphs/

No packet loss but have decreased speeds, down from 70 to 50 mbps

In reply to a post by AndyHCZ:

Which gateway are you on? Have you tried a disconnect/reconnect?

I don't think it was just a gateway issue but it's now resolved by disconnecting and then powering down both my modem and router (for half an hour while I had my cocoa) and then restarting everything. The odd thing was that my upload speed was unaffected.

Anyway back to normal 37Mbps now Speed Test and BQM.

I'm now on ptn-bng01 whereas I was on ptn-ag03 before. I stay with the 'bng' for now and see what happens.

seems plusnet last announced capacity upgrades 8 months ago, someone decided to check.

Its getting mysterious, very clear increase in performance complaints, and lots of people need only to hop (reconnect ppp) to get performance back which rules out exchange locality.

hoping mrsaffrion does a news post to get the new boss of plusnet's attention as since that guy joined plusnet seem to be only trying to increase profitability.

Edited by Chrysalis (Fri 06-Feb-15 21:19:42)

In reply to a post by Oldjim:

nothing showing here http://community.plus.net/ping-graphs/

that's funny i was looking earlier and found this Plusnet customers ping graph appears to show the same or very similar packet loss and a whopper of a peak time latency hump

tommy notice how much better my tbb graph is tonight after my hop?

Yeah i can see that the jitter ceases after you hop gateways and or change endpoint

In reply to a post by longedge:

At about 3pm today my BQM shows sudden huge packet loss continuing up to the present (6:30 pm). I've given up waiting for speedtest to load. I can't see any reports of outages but at the mo it's like running through treacle. Anybody else?

P.S. -No change yet.

Not seeing packet loss but I am seeing an increase in low level latency.

http://www.thinkbroadband.com/ping/share-thumb/31dff...

And tain't me using the connection.

Speeds aren't too bad although my upload was all over the deck which is a bit odd.

http://www.thinkbroadband.com/speedtest/button/14234...

Edited by Andrue (Sun 08-Feb-15 21:48:12)

In reply to a post by Andrue:

In reply to a post by longedge:

At about 3pm today my BQM shows sudden huge packet loss continuing up to the present (6:30 pm). I've given up waiting for speedtest to load. I can't see any reports of outages but at the mo it's like running through treacle. Anybody else?

P.S. -No change yet.

Not seeing packet loss but I am seeing an increase in low level latency.

http://www.thinkbroadband.com/ping/share-thumb/31dff...

And tain't me using the connection.

some call it jitter as it varies frequently like every second or two, definately not a good thing if you are playing online games, but it seems unique to plusnet at peaktimes for some reason or other

We stopped putting the announcements but are still increasing capacity, from the checks we've done we couldn't find any congested gateways, endpoints, routers etc on our network.

This new CEO isn't good from our point of view . There have been several degradations of customer-friendliness since he came, and the problem areas of ticket response slowness and long telephone waits don't seem to have been handled.

Is it really a vital commercial secret to say what capacity has been added? It is certainly something that is useful to tell prospective customers unsure as to the commitment to sizing for peak load. Fair enough, the number joining from recommendation on these forums is small compared to that from advertising and I expect comparison sites, but word of mouth by those few will back up the adverts.

It's not that we're wanting to be secretive about it, it's just such a regular occurrence that we've not posted them.

That is an interesting statement. As there was no email stating that the new capacity announcements were going to stop, all that your users can assume is that there has been no new capacity added. The impression from using the service also suggests that because of the low level problems seen. It makes it a bit difficult to believe your statement although we have to assume that it is true.

I think part of the issue is that the posts about this stopped when we had a bit of a reshuffle internally, so I'm wondering if this got dropped accidentally. As mentioned though, we have continued to add bandwidth and I may be able to get a list of the dates we did this (if not the amounts now), let me have a look.

It would help counter the worries of some of us, including me. I've been a staunch supporter for a few years now, but an beginning to feel the broadband throughput is less reliable than I've become used to. Then I see the problems others are having, and wonder what is going on. I'm hesitating now before recommending Plusnet, and often simply not doing so as a result.

If those emails could be reinstated it would give a warm feeling .

As for the new all-singing all-dancing bng gateways not handing out IPv6 IP addresses .... That's simply ludicrous. Particularly as it is becoming increasingly difficult to avoid being on one .

In reply to a post by RobertoS:

As for the new all-singing all-dancing bng gateways not handing out IPv6 IP addresses .... That's simply ludicrous. Particularly as it is becoming increasingly difficult to avoid being on one .

Takes me anything up to a dozen hops. I look at the useage graphs and there seems to be no correlation between the numbers already on a particular gateway and the one that is assigned i.e. why aren't new connections channeled to the least populated gateways?

ok thanks for confirming I wont spread it anywhere else, but I suggest you resume the announcements as can see what happened when assumptions got made.

The IPV6 address issue on the BNGs is something to do with the radius servers I think.

this is why I am not convinced its normal congestion, I think upload congestion wont exist due to the balance of download vs upload on consumer users.

I still have a feeling it could be something related to scanning of traffic, so possibly bottleneck hit on the shapers, or a software bug.

When I had to hop a few days ago because of iplayer basically seizing up, the download was very spiky (effectively stopping and starting) and like yourself upload was very variable, very bizarre. In addition before hopping I was seeing packetloss on tcp ssh packets but nothing showing on pings.

My parents were on Plusnet 21CN Unlimited. Since Jan, they had what appeared to be classic download congestion, but with an erratic upload (which made me concerned it might be something more local).

Last week, they migrated to BT. All that changed our end was the username/password on the router.

*Bingo* BQM now clean as a whistle, downloads and upload full-speed and straight as a die.

The download speed of my connection has recently gone down from stable 75MB to about 66-67MB, which is a bit unusual. The estimated speed within Plusnet panel has also gone down from 77MB to 72MB. I tried to restart router a couple of times in order to get different gateways, as has been recommended on these forums, but none of that has fixed the issue and speedtest sometimes places my default location to wrong part of the country.

I am just curious what gateways are considered to be better that the others or this is the case that different users benefit from different gateways?

@alext05 Change from 75 to 67 not that unusual if you have had some noise and DLM has decided to put you on interleaving. Could be temporary, or permanent (eg due to crosstalk from extra connections to your cabinet).

Run the BT wholesale speed test at http://speedtest.btwholesale.com/ and Further Diagnostics to check your profile. If this has gone down no amount of router rebooting and gateway changing will help.

Try a command line 'tracert bbc.co.uk'. If the second hop is 15ms or more this indicates you are probably interleaved.

Thanks for your explanation and recommendations, StephenTodd. Will run the tests in the evening and will report the results. Hope this is a temporary issue.

In reply to a post by tommy45:

In reply to a post by Oldjim:

nothing showing here http://community.plus.net/ping-graphs/

that's funny i was looking earlier and found this Plusnet customers ping graph appears to show the same or very similar packet loss and a whopper of a peak time latency hump

FYI, that's a PN employee and is actually a BTW issue in Sheffield. It was affecting my connection too

Edited by deleted (Thu 19-Feb-15 17:17:43)

Hi Kelly, good to see you here after such a time .