rolling annual contract???

Hello,

Yet extra hurdles to come across as I try to migrate my user base away from the ever crumbling company that is PlusNet.

Migrating one user who has a "Homeworker Pro" account since June 2004, paying

This is a certain mistake. Can you give me the ticket number where you got this reponse and I will raise it.

Ian

I posted this in Plusnet's forums too, and James Bailey added a note to the ticket (19958492) to tell them to give standard 30 day notice terms.

I'm really confused as to where this agent got this rolling annual contract idea from?

cheers,
Richard.

Well its like teleworker pro / teleworker which is a busniness product and on a 12 month contract.

yes, which ended in June 2005, as this account was created in June 2004. From then onwards it should have become a 30 day notice cancellation.

"I posted this in Plusnet's forums too, and James Bailey added a note to the ticket (19958492) to tell them to give standard 30 day notice terms." - So, why post here?

extra coverage

well, honestly, it was because I post here by default without thinking but then thought it wouldn't get picked up as "plusnet don't cover this forum anymore" so then jumped over there too.

"extra coverage " - I hear ya.

I see James responded within 5 minutes. Rather excellent I thought.

yeh, all I can do is re-iterate what nearly everyone else has said; that James Bailey goes far and above his job requirements. What irritates me most is that they are not fully appreciated by the company they work for. But as always, without these dedicated few people in companies, you would be truly stuffed.

It's obviously wrong but that doesn't mean it wasn't intentional. How could an agent invent such a term? Most likely the OP gets sorted out while the majority just take it on the chin and allow PN to lock them in for another 12 months.

From what we see in the forums, a lot of this kind of deception goes on and if customers don't know the ropes they get taken to the cleaners.

This question should be incorporated in the mega FAQ which would be the sole reference for both agents and customers. Not that PlusNet would ever allow such a thing, I'm afraid, or they would have done it already.

Simon