Personally I'd be happy if James found a similar job at a workplace with a much better upper management who actually care about their staff and just as importantly, their customers.

I reckon that Metronet got a bum deal from the Plus.net takeover.

Edited by caesar_salad (Wed 02-Aug-06 19:17:44)

>>>>>>>.From what we see in the forums, a lot of this kind of deception goes on and if customers don't know the ropes they get taken to the cleaners. <<<<<<<<

You made a similar observation regarding someone who thought they were going to get over billed, even though it was obvious to all it was a decimal point in the wrong place in the mail they received. You indicated then that you thought it could be deliberate policy.

I understand that you think poorly of the ISP, but do you actually think that they are actively engaged in a conspiracy to defraud?

Saying they make mistakes is one thing, but to to suggest this this is a deliberate act that needs more than one person to operate, meaning it's a conspiracy, and a serious allegation to make against a number of individuals.

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I understand that you think poorly of the ISP, but do you actually think that they are actively engaged in a conspiracy to defraud?
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I think they actively fail to brief staff consistently resulting in a torrent of mis-communication.

I also believe Plusnet's never ending product changes have caused many more rounds of confusion for staff and customers alike.

And, from my experience, there are *loads* of companies who have such poor general practice over and over again, and, unless you know the terms, will find it really difficult to escape.

No doubt the Agent will be "re-educated"

Current terms and conditions can be found here:

http://www.plus.net/info2/legal/index.html

and scrolling to the bottom of the page will reveal archive terms and conditions.

Should be able to locate the terms and conditions that were in force at the time of signup from there.

In reply to:

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Saying they make mistakes is one thing, but to to suggest this this is a deliberate act that needs more than one person to operate

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Isn't that a bit of a leap from deception to conspiracy?

It's perfectly possible for deception, ie giving false information, to take place without a conspiracy.

I just find it ynbelievable that an agent would invent this stuff.

Hmm..what I can say to the customers to confuse them, today?
I know if anyone rings up I will tell them they are on a rolling 12 month contract.

Prefer the theory that PN told agents to say it.

Thank you for that link...

I had a Home Worker Pro Annual Account on a yearly contract, from Feb 2004.
I terminated my account Oct last year. I only had to pay the 30 day termination fee.
Sorry I don't have the T & C's but had no problem leaving.

Edited by deleted (Wed 02-Aug-06 23:41:16)

T'was not a problem...