I rang BT last year because I had a voice fault.. BT warned me that if the engineer found out the fault was with my telephone or internal wiring then they would charge me.
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However, if BT had installed the internal sockets and wiring, there would be no charge for an inspection which uncovered an internal wiring fault. Or, they may try to charge but will quickly back down.

Simon

>>>>>>However, if BT had installed the internal sockets and wiring, there would be no charge for an inspection which uncovered an internal wiring fault. Or, they may try to charge but will quickly back down.<<<<<<

Yep no doubt, but the point at issue is "own equipment" and the necessity of having to eliminate an in house fault before calling out BT, a requirement from all ISPs.

Let us not get confused with the few customers who have had BT install internal wiring.

On the no guarantee - that is correct hardly any ISP guarantees a service, T&C's will hold phrases like 'take all reasonable practical efforts to ensure service, but it cannot be guaranteed'

So becomes interesting if they say its OK and you say it is not. If you've shown without doubt its not your end, then no worries letting BT engineer attend, Plusnet do have a long sequence of things to do before you can get to that stage.

Andrew

Hi,

When I spoke with their CS guy on Saturday I asked him to escalate the problem and specifically if they had reported it to BT. He said no because I had not reported it as intermittent (I had - but their automated service cannot read reports and their humans were too busy to read the report!). As far as I am aware they have still not elevated the report to any level where they actually deal with it. They keep saying the problem is at my end and I must try different configurations etc. I have stressed to them that I have the same problem with two (both "stand-alone") adsl modems, both of which have previously worked and both of which continue to work intermittently/occasionally on their network. I have sent them diagnostic pages from one of the modems, and adsl status pages that show that there is no sync. These modems have been the only equipment that is attached to the master socket. There are no extensions attached to this line. I have not made any changes to my set up. Presumably they would know if there were upgrade problems as that is intigated from their end. They do not detect any faults.

This is all information that I have given them and they just are not interested. Even though they threaten a