It's Simon go on admit it

i am glad i have sparked so much speculation

They are truly trying to sort the problems out, this is just the start.

Nope i am not a reformed Plusnet fan, i just want them to sort things out

Simon as in PR100?

as Kylie sang

"I should be so Lucky, Lucky, Lucky" :-)

I hate to blunt your enthusiasm but they have been trying to sort the problems out for a year or more? Isn't that what they brought Ian Wild back for months ago and drafted Stewart Norriss in before that?

Edited by lodge (Fri 25-Aug-06 22:17:12)

lets face it the only usable service (and generally excellent at that) has come from the Comms team.... so if its expanded then all the better... as long as its not diluted.

Edited by deleted (Fri 25-Aug-06 22:19:18)

hi

it aint enthusiasm, isaid a few weeks ago i would give them the benefit of the doubt for 3 months. So far they are delivering.

Admittedly they have messed up, yes and i have been more than vocal, however when you have seen how low they have got (been an ex customer) and then seeing them pick themselves up and try to put things right. That is refreshing.

I aint a plusnet fan, even when with them, but i am glad they realise they have gone wrong.

Mind you in 10 weeks time, i could always go back and say i told you so to them :-)

give them a chance, let them try and make amends, if they dont, feel free to slate them

In reply to:

---

They are truly trying to sort the problems out, this is just the start.

---

Maybe, but changing a perfectly logical name for one of their teams- Communications Team- to "Voice of the Customer", will offer little confidence, in my opinion, that they're focussing on service delivery as opposed to cosmetic appearance.

imho whats the point in a name?

Comms team is nothing unless it does what it says, ie comms

VOTC imho is a corny one, but straight away it shows to me they are listening to the customer. (although they could have called it Pink Trainers for all i care)

With the right support, tools and backing off their suppliersm this will cut down on their workload. So everyone benefits.

You are quite right, there are still gonna be sceptics, no matter what they do.... I for am an also sceptical, but call it gut instinct, i can just feel somethings different... maybe its in the vodka :-)

But above all Actions speak louder than words, so we will see

In reply to:

---

So far they are delivering.

---

What have they actually delivered, as opposed to promising to deliver?

Serious question, I'm not trolling.

Hi Bill

more communication for a start, however personnaly i feel they should be doing it on here and also their own forums instead of the puggers.

If they would open the Pug forum up with a username of guest and guest like the portal that would satisfy me.

I speak to a few of the guys from Plusnet and PUG via Plusnetter.co.uk and tbh i enjoy it. I aint silenced, i can say what i want, as long as it is constructive.

Deliveries so far:

1) more openess although behind a closed forum

2) the chance for us to ask questions

3) Refunds on the LLU messups

4) Free dialup (although this was minimum they could have done)

5) spending more on their infilstructure for resiliency

6) openeness (for me personnally) by listening

hope that helps