There is no point in continually repeating the same thing all the time. If you don't wish to reply say nothing.

I was trying to reinforce to all that we must make a promise and no matter how tempting it might be to reply, and I was ready to post to disprove the allegations, we must resist.

Edited by rsharma (Sun 10-Sep-06 02:41:37)

personally, TLM, the only people i see defending plusnet in such a way is a few customers which have done so constantly for the past years - even through the tough periods.

its an ISP - not a religion. I fail to see why so many choose to defend their ISP in such a way, I certainly couldnt care less what anyone says about <my> choice of ISP, as long as the service suits me then its fine.

I think plusnets service is awful, but i dont slate them at every opportunity - i believe there is some decent staff within plusnet (dave T and James B being two of them), but i believe its the upper management inside the company that is rotten and needs to be removed. There is some quite talented staff working within the company, but i believe upper management have the hands tied.

I Believe the customer facing staff genuinely do wish to help, with the exception of one or two who I wont name.

At the end of the day, the only person to blame for the mess is plusnet management. You cannot claim that a few people on the forum have a vandetta against a certain ISP - after all, what would it achieve in doing so? I believe that pr100 and a few others are taking a standpoint against plusnet because of principle alone for overcharging customers and not notifying them, which in my eyes - is fair enough. I dont like to see anyone get ripped off.

The forum needs to stop with the constant bickering from both sides of the fence - I do not believe for 1 min that the staff left the forum due to the horrible atmosphere, but more because upper management told them to do so.

This forum has *NEVER* been an official support channel, if customers require support there is always the official support channels.

Edited by deleted (Sun 10-Sep-06 04:08:51)

"Plusnet have indeed made many mistakes and they may have not always acted in the right way towards the customers but let us give them a chance to prove everyone wrong"

I think you need to give them time to prove everyone wrong.
Even though your posts are well intentioned, they are coming across as repetitive.

In the seven months since you joined ADSLguide you have made over 1200 posts, on average that is over five posts per day.
In my opinion, 5 posts per day, every day for 7 months is somewhat obsessive.
I dont know how you find the time.
In the interest of peace and harmony, why not take a week off from posting?
See if the forum settles down.
Posting comments about Plusnet every day will not make them resolve the complaints any quicker, they work at their own pace.
Take a holiday, the issues will still be there when you get back.

"its an ISP - not a religion. I fail to see why so many choose to defend their ISP in such a way"

At last I have found something I can agree with.In the almost 5 years I have been with Plusnet I have treated them and still do as nothing more than a tool to get done what I need to get done;much the same as the relationship a carpenter has with his/her hammer....... if it breaks get a new one simple as that don't make a fuss.

"I think plusnets service is awful"

Now I think if more people had stated that in a similar manner "I think" then I don't think there would have been anywhere near as many arguments because quality of service is a subjective thing from my point of view Zen or any other ISP is no good to me...... myself personally when I signed up with Plusnet on dial up I considered it to be an excellent service and to this day still do.Have they made mistakes of course they have and of course they will in the future....... have they lied well that is something that is going to be debated until the next ice age has been and gone as one persons lie is another persons confusion and contrary to what some may say here I feel that I have been kept up to date on what is going on.But on that score can anyone from Zen tell me as I cannot find the relavent links if they consider there was enough time between them stating they have no intentions of bringing in "caps" and restrictions and actually bringing them in to install the necessary hardwear develop any software needed....... if they did it must have been very tight as I am sure (and could be wrong) it was only a matter of weeks.But I cannot get away from the fact that due to the timescale I cannot see it being very likely that they weren't already considering "caps" and restrictions........... so did they lie?

"few others are taking a standpoint against plusnet because of principle alone for overcharging"

But who are they to set themselves up to make decisions for other people as to if they are being overcharged or not? Again I felt I was aware that I could get a less expensive product than what I was on...... the only problem was in that case the all you can eat brigade immediately jumped onto that product and then a few weeks later the door was shut and they found out you only get what you pay for.Thats when the "lies" and "deceit" accusations started flying around much the same as when the 0800 "anytime" equals "all the time" battles that filled the forums a few years back, and is still carring on unfortunatly.Some of us actually did realise that with the prices going down such a drastic ammount something had to give......... and it did.Now I can sit back knowing that I have a 30Gig peak time allowance from 1600-0000hrs and provide I don't stray too close to 150Gig in total per month I will be ok all for what I consider a reasonable price.my speed is pretty well constant at Downstream 5,196.0 Kbps( = 5.1 Mbps ) Upstream687.9 Kbps( = 0.7 Mbps ),and if you look here http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=zen&Number=2651128&page=0&view=expanded&sb=5&o=#Post2651128 you will see that my pings on that particualr day were better than Zens not that they mean a lot. But I think the value for money gap is beginning to close....... so I ask again who are they to decide for me that I was being overcharged they may have thought they were but that does not mean everyone was,or did not know.Interesting to note that on the Plusnet forums there are quit rumblings about Plusnet putting prices up a bit so they can afford to bring things back to the way they were.I personally cannot see it happening but when customers start suggesting things like that there must be some happy ones around that are prepared to pay a bit more.

rsharma

Sorry but although I do admire you motives you must have realised that a topic like this would not last more than 3 posts.before becoming a free for all again.To be honest I don't know who wrote it but I have to agree about the idea of this forum being closed down as it has in the past served a worthy purpose,but now I am sorry to say the term a "chocolate fireguard" springs to mind.Failing that for a while until the dust settles a bit I would like to see the "mods" and owners take a more proactive stance and not let posters see how close to the wind they can sail and then only get their wrists slapped.

But you did reply, that's my point.

I think your asking a bit much in here, theres far too many folks keen on derailing threads and turning debate into personal confrontations.

In reply to:

---

I actually wish this forum would be shut down

---

Please no. I think it's far too valuable a resource for the uninvolved lurker who occasionally drops in for a bit of light entertainment. In my opinion the sparkling repartee between the self-appointed defenders of the gullible consumer and the fanatical upholders of the PlusNet faith would be sorely missed. [Note care taken to express opinion rather than make categorical statement]

I have today made a decision not to post to this forum for the foreseeable future. All I ever tried to do is share my experiences and give advice to those that needed it in a calm and honest manner but this in turn has created too much unnecessary controversy that I didn't seek or want . Should anyone need advice on a matter that you feel I can help with please feel free to send me a PM and I will answer as soon as possible.

Regards,
RSharma

George,

As much as I want to ensure everyone has their say, it seems to me that you are looking for an argument with this post.. I'm sure I'm mistaken and look forward to this thread not degenerating

seb