Thanks. I have posted on their too, although someone has already pointed me to a previous thread where this fee (the end of the year fee) was waved but plus.net said that this was their policy.
If it is, I need to warn some other people I know on similar accounts to cancel theirs at the end of the year and go to someone with reasonable terms.

I have read the archive TCs for my Annual sign up which was 2003 http://www.plus.net/info2/legal/tandcarchive/pre070704/index.html but they are far from clear as to what happens when a user quits prior to the yearly contract date. My understanding of a yearly contract is that I have to stay with the company for a MINIMUM of 12 months but after that i can quit by just giving 30 days notice without having to pay up to the end of the contract year.

Now while I have no intention of moving on at this time I certainly will If I find I have been conned (by the omission of them spelling it out) even if it costs me money.

I will post a ticket to get this confirmed but will I be able to believe the answer ?

You are correct. Your initial 12-month contract period, having elapsed, has been automatically replaced by a 1-month contract. If any PlusNet agent tells you differently, please report back.

Simon

The confusion may be the fact that the product still states annual contract, even after renewal after the first year.

This subject keeps cropping up from time to time and keeps being answered as previous posts, which does suggest the T&C are not clear enough. Or, some might infer it does give PN the option to enforce an annual contract is completed each year, should they wish to, due to the ambiguity of the T&C description.

Peter

would it not be an idea that when a person signs up to plusnet, they get an email highlighting their details etc, that this information could be added?

ie: As you have signed up to a 1 year contract, at the end of 12 months, your contract will revert to a montly contract, and 1 months notice would be required.

Only a little thing but may help with the confusion.