Major connectivity fault (Sunday 24th 2006)

Is anyone else experiencing some sort of major connectivity problem at the moment? ADSLguide seems to be loading nice and fast, as does the PlusNet portal but other sites (BBC News, Google, YouTube, etc...) seem to not be responding, and a tracert to google is showing the following:

tracert www.google.com

Tracing route to www.l.google.com [66.249.85.104]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 2200 ms 1846 ms 1066 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 23 ms 13 ms 13 ms ge0-0-0-504.pte-gw2.plus.net [84.92.4.90]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * ^C

It was working "fine" a few minutes ago.

yes me!! and I was JUST in the middle of a tesco's shop

Yes. Can't get my forum, main site, or the portal page.

Google - Fine

Beeb - No go.

tracert bbs.adslguide.org.uk

Tracing route to bbs.adslguide.org.uk [80.249.99.126]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 34 ms 14 ms 22 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 14 ms 12 ms 15 ms ge0-0-0-504.pte-gw2.plus.net [84.92.4.90]
4 14 ms 13 ms 12 ms gi1-1-22.pte-gw5.plus.net [212.159.4.7]
5 154 ms 211 ms 202 ms lonap-gw1.thdo.ncuk.net [193.203.5.142]
6 14 ms 14 ms 14 ms gi0-2-10-star1.core-rs2.thdo.ncuk.net [80.249.97
.9]
7 17 ms 14 ms 14 ms bbs.adslguide.org.uk [80.249.99.126]

Trace complete.

tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.224.125]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 15 ms 14 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 13 ms 12 ms 13 ms ge0-0-0-504.pte-gw1.plus.net [84.92.4.89]
4 13 ms 12 ms 14 ms gi1-1-22.pte-gw5.plus.net [212.159.4.7]
5 48 ms 297 ms 275 ms rt-lonap-a.thdo.bbc.co.uk [193.203.5.90]
6 14 ms 12 ms 13 ms 212.58.238.153
7 * * * Request timed out.
8 * * * Request timed out.
9 ^C

tracert www.plus.net

Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 47 ms 22 ms 13 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 13 ms 14 ms 14 ms ge0-0-0-504.pte-gw1.plus.net [84.92.4.89]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * ^C

tracert www.amazon.co.uk

Tracing route to www.amazon.co.uk [87.238.81.129]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 14 ms 23 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 14 ms 13 ms 18 ms ge0-0-0-504.pte-gw1.plus.net [84.92.4.89]
4 * * * Request timed out.
5 * 14 ms 13 ms ae-0-53.bbr1.London1.Level3.net [4.68.116.65]
6 25 ms 23 ms 24 ms so-2-0.hsa1.Dublin1.Level3.net [4.68.128.114]
7 * * 213.242.106.46 reports: Destination net unreachable.

Trace complete.

seems to be working again now...

Yes seems to be ok again for me too. Hopefully we'll get to find out what happened...

its not just plusnet, eclipse dropped out, as did demon. i recon something big borked in a noc.

From Plusnet's Service Status:

In reply to:

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23/09/06 @ 20:27 - Broadband packetloss / problems accessing certain websites - (Ref 35976) - NEW
We are currently investigating a problem whereby customers connected on the LLU /Tiscali platform and using the Cisco 7300 (pth-ag2) are having problems with packetloss and accessing certain websites, including www.bbc.co.uk and www.adslguide.org.uk. We apologise for the inconvenience caused and will provide an update on this issue as soon as possible.

---

In reply to:

---

20:55hrs - After investigation we have discovered that the MTU size was set incorrectly on thn-ag2 (not pth-ag2 as previously advised) - this has now been rectified. If you are experiencing this problem, please reboot your modem/router and normal connection speed / site access should be restored.

---

In reply to:

---

22:03hrs - We are still getting reports of this issue from some customers. We are continuing to investigate the problem and will keep you updated. Once again we apologise for any inconvenience caused.

---

In reply to:

---

23:50hrs - Our network engineers have stopped new conections to the affected server as we are still getting reports that some users are having trouble browsing to certain websites.

If you are having trouble browsing to some sites then you will need to disconnect and then re-connect again. This will get you connected to the other server which is not affected by this problem.

---

Newnet went down as well so not just a Plusnet problem or a very spooky coincidence ..

perhaps someone should tell them 'pth' borked (aka telehouse)

aaisp,eclipse,demon,linx itself (http://www.linx.net) and a number of other sites/routes were down.