PLUSNET Total Balls up CS JOKE ?

I thought I would start a New post as i'm hoping for more information...

MIL, Shes really really frustrated now and have decided to give up - they appear to not want to take any money from my M/I/L she had been using her Credit Card which expired as she no longer used it and had her Direct Debit details already setup months ago previous.

Last Month they cut her off... I Paid with my visa card just to get her back on and told them to use her direct debit details..

They cut her off this month AGAIN

I tried to telephone, 1hr waiting and emails to CS took around 3 days to get a reply, she got a phone call saying she would be reactivated in 2 days. (thanks to the guys who posted into the +net forums)

When I log in it says everything is disabled she must pay, with extra info that if the accounts been disabled for more than 3 days they fully suspend it.


Do I have rights to contact some other body that governs isp law to move to another isp, as I suspect plusnet are holding her Mac Key ransom unless she pays

Edited by deleted (Sat 07-Oct-06 11:16:03)

I assume, and that's all it is, that there is no MAC to be had. If PN have fully terminated the account then they will probably have also put an ADSL Cease order against the line with BT. If this is the case then your MIL will have to wait for that to take effect, her line to become free and then have ADSL reactivated with another ISP. As you no doubt are aware this usually costs

"When I log in it says everything is disabled she must pay, with extra info that if the accounts been disabled for more than 3 days they fully suspend it."

A friend had a similar experience recently, he was told his account had been de-activated and he even saw a message which said PlusNet had passed the account to third-party debt collectors.

The solution was simply to go on to the portal and pay.

Account immediately re-instated.

Rob

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Do I have rights to contact some other body that governs isp law to move to another isp, as I suspect plusnet are holding her Mac Key ransom unless she pays