The default snr on Be is 6db. It is very unlikely that somebody moving from Plusnet to Be would get worse speeds not impossible but very unlikely.

Andi,

What date was you told this on, as something like this has been said, and it was announce it had been sorted.

Hi David

I requested the MAC on 27th April and was called on 29th April.

So it was arround the same time as the other one. Lets hope the message has now got through to their retentions team.

Andi, Be unlimited is only a 3 month contract so my advice would be give it a go and see what happens. If your going for Be lite then its 12 months.

Edited by adslp (Fri 04-May-07 23:07:20)

Thanks Andi,

Mark Kelly of PN posted on the 30th April that the team had been briefed on a different error.

Hopefully that briefing worked, as your call was before then.

But a member of the PN comm team will post a reply to you when they are about, as they will want this matter deal with.

Hi,

You can take their information with a large dose of salt. As has already been stated by a few others earlier, there have been a few instances of PN staff too eager to tell people moving elsewhere that their connection would suffer. Hopefully they have sorted out that problem.

I don't think you need to worry too much about Be because they do offer good speeds on any application you chose (no first hand experience). I have found the link in order that you can compare and see what you are likely to get with them:
http://www.beforum.co.uk/forum/default.aspx?f=2&m=3875

Hope that helps.

You must know that the CS agent/"analyst" was acting immorally if the conversation has been accurately reported.

This forum has been given an assurance by PN that their CS agents will be told not to use underhand tactics to scare customers into not using their MAC. So if any similar reports surface from now onwards we will know what a PN assurance is worth in this new era. And someone will undoubtedly report them to Ofcom who will definitely stamp down on anti-competitive behaviour. That could mean a heavy fine.

Simon

I don't think this issue is one for the regulator and will be down to the other companies should they chose to take any action (e.g. Virgin v. BA). I'm also not sure that a company rep bad mouthing another has that much effect if the customer has decided to leave in any case and probably reinforces the desire even more. If they are told such information they usually also investigate the validity of such claims, this thread is a perfect example of that fact.

Good morning. I would be inclined to put it to the test. Ofcom's new regs were very much driven by their remit to promote greater competition in ISP-land and easier movement between providers. If they now were to find that some ISPs are prepared to lie about their competitors in a bid to thwart the customer's freedom of choice, I think they would take action. Let's hope that it doesn't need to be put to the test.

I agree that a migrating customer who discovers that his current ISP is lying about the service he is planning to move to is only going to be more determined to move. But I don't know how many people would make that discovery. I suspect that there would be a significant number who would take the information at face value. Obviously, PlusNet do too, otherwise they wouldn't have done it in the first place.

Only a small proportion of punters ever visits this forum and they are not the ones I would be particularly worried about. However, if anyone can produce hard evidence (in the form of a PN written response or recorded telephone conversation) that PlusNet are still telling lies to frighten customers into not migrating, I would think that the national media would help to broadcast these underhand practices to a wider audience.

Simon

Does anyone know. or willing to say! if PN retention reps are on commission if they get someone to stay?