I hope you do sign up. You will enjoy a fast unristricted service at all times of the day and excellent customer service. An example is when some customers in london were suffering from slow download speeds due to congestion, BE added extra bandwidth within two weeks and until this was implemented a ploite request was made to schedule heavy downloads for quieter periods, not port throttling which is other ISP's answer to congestion.

Brian Coles recently said when asked about the FUP

"I have never enforced the FUP on any member at this time, I will only enforce it when a members downloading affects another member. "

I.E. against an individual, not tarring with the same brush.

>That would be "still" as in the other similar problem

"Similar problems" is not the same as stating without qualification as "telling lies", and you know it.

You are well aware that using such a phrase is inflammatory, not helpful to reasoned debate.

Hmm... what would you call it?

Seems that there were two reported cases at the end of last month, at least one of which has been admitted to, in which a PlusNet CS agent knowingly gave false information about the receiving ISP to a departing customer in a bid to stop him leaving.

Would you prefer this to be described as truthfulness? Is the act of lying by an ISP so unsavoury, so unsanitised that you would prefer it to be swept discreetly under the TBB carpet for the sake of harmony?

Simon

In reply to:

---

a PlusNet CS agent knowingly gave false information

---

Simon thats is a hell of an accusation and without being a party to or involved in the original conversation, is not one which you can make with any degree of accuracy.

A mistake was made and a lack of understanding was all that was in play here.

To imply that there was any degree of intent is simply wrong and mischievous.

I have explained the circumstances regarding the original incident, identified the actions which I have taken and the expectations which I have set. Is that not sufficient, or is my word now in question?

Are peolpe not permitted to be human and allowed to err in your eyes? Or is it just because it is someone in the employ of PlusNet?

To imply intent and that we are lying, deliberately, does nothing for reasoned and intelligent debate on this board.

I hope that you will be strong enough to retract your allegation and allow the explaination of what occured to rest there without further inflammatory comment.

Edited by mkelly (Sun 06-May-07 00:35:04)

once is a mistake. More than once suggests a motive. Did you get this retention agent from AOL by any chance?

In reply to:

---

Would you prefer this to be described as truthfulness? Is the act of lying by an ISP so unsavoury, so unsanitised that you would prefer it to be swept discreetly under the TBB carpet for the sake of harmony?

---

You are not stating that an ISP lied, you are talking of an individual, an actual living person...not that you seem to give a jot about that it seems that, they work for an ISP that you have constantly used these boards to berate, using methods that are often legitimate, but on occasions I find very unsavoury.

I feel you continue to use these boards to your own ends and not as intended for the good of the general community. Your attack for that is what this is is destructive, you know good and well that calling someone a liar is hardly conducive to any reasoned debate on this BBS...it serves no end other than to be confrontational.

I would personally be very offended if someone accused me of knowingly lying, it is not a trivial accusation and this is why I take it so seriously, you have based the accusation on a couple of posts where errors have been admitted and addressed; that it was people knowingly lying is your interpretation only.

No Simon I do not want anything sanitised, but neither am I prepared to see your extreme views go unchallenged. Do you not find it ironic that two individuals who were involved have not made the accusations that you have?

I see you have been requested to withdraw these allegations

We have been told here of two migrating customers who were given false information about their two different gaining ISPs. That much I assume you have admitted. We don't know how many similar incidents occurred which were not reported here. You may care to confirm too that the agent/s in question were a) well trained; b) under supervision; and c) had their telephone calls monitored and/or recorded by supervisors. Their reported disinformative comments about the gaining ISP were not vague aspersions but specific accusations seemingly chosen for their relevance to the customers' reasons for migrating.

Your assertion that these were the misguided, impromptu and unilateral tactics of one over-zealous employee don't ring true with me. Having heard the lies live or recorded, did a supervisor call back the customers concerned and apologise for this accidental disinformation? Or was this instead an ill-judged policy - hopefully short-lived - to disinform so as to retain customers?

Please be circumspect as there are whistleblowers at PlusNet Towers.

In any event, once might have been a mistake. Twice sounds like a plan. And three times would get its just desserts. So I hope this ploy has indeed been stopped now. You call it a "misunderstanding" but one or more trained PlusNet employees have been telling lies to customers whilst under supervision. That is deception by PlusNet, however much you might want to pass it off as an individual's mistakes. PlusNet is responsible for what its CS agents say, whether the agent is acting under orders or not.

And let's not get too sanctimonious. You, your boss and your boss's boss have all lied about me in the forums in a bid to salvage their own reputations. Would you like me to quote you chapter and verse?

Simon

I moved from Plusnet to Be* in February. My line stats were similar to your and below is what I am getting on Be* now:

Uptime: 1 day, 2:11:23
Modulation: G.992.5 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,295 / 13,227
Data Transferred (Sent/Received) [GB/GB]: 2.80 / 7.85
Output Power (Up/Down) [dBm]: 12.0 / 17.5
Line Attenuation (Up/Down) [dB]: 18.0 / 35.5
SN Margin (Up/Down) [dB]: 6.5 / 3.5

The Plusnet retentions lady was not being honest with you (and that's putting it kindly).

That is the most paranoid posting I have seen from you Simon

Definition of Paranoid
Paranoid personality disorder is characterized by a distrust of others and a constant suspicion that people around you have sinister motives.
People with this disorder tend to have excessive trust in their own knowledge and abilities and usually avoid close relationships with others.
They search for hidden meanings in everything and read hostile intentions into the actions of others.
They are quick to challenge the loyalties of friends and loved ones and often appear cold and distant to others.
They usually shift blame to others and tend to carry long grudges.

I can endorse kamelion's comments about Be*. Their service just works at full speed all of the time; I couldn't ask for anything more.