And if saying a CS rep lied led to a banning there would me quite a few bans in the AOL forum.

Maybe the difference is that the AOL forum doesn't have any AOL reps in there!

> the numerous emails they send you complaining about pr100 and rsharma.

I'm not entirely sure that's accurate as a statement.. but I know very well how to ignore PN staff e-mails where needed.


> The message this sends me is that if you've got problems with your ISP and your ISP is acting
> irresponsibly with regard to consumer law, then TBB are not interested and this is not the
> place to discuss it.

I keep hearing this yet breaking consumer law thing.. but I've yet to see anyone get far in court on that.. which means it's getting repetitive. I wonder how many people have had successful ADR arbitrations (I don't know.. honestly I'd be interested in knowing..) on these types of issues.

I'm sure there will be plenty of others who will be here to advise users of their rights and I don't see why this can only be achieved by one person.


seb

I was rather hoping that a Plusnet Rep would have passed their disappointment on such a long ban, however they appear to have done a disappearing act.

It really is a dark day for this particular section of the forum. Silenced, in one foul swoop.

In reply to:

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By publicly naming Simon you have done a disservice to both yourself and him. I don't really understand the reason or need you felt to name him and make an example but it was a very poor decision IMO

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We did this in the interests of transparency.. If we had not named him, it would have been clear to anyone if we said anything on the forum about it... and if we didn't, we'd get accused of trying to hide it.

In reply to:

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Why, then, did you name pr100 in your post when he isn't able to defend the statements being made against him here? Seems a rather odd thing to do.

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I'm hesitant to curb discussion about our moderation policies as I believe they are fair game, but equally the point of this exercise is to get the forum to move on, not to end up in a personal debate against an individual.

edit.. posted too early..

> makes me feel that one must walk on egg shells in order to avoid the limitless
> discretion the owners and moderators could chose to apply

This discretion has always been here.. and if people consider more what they post then it will be a good outcome.

> Artificial means of restricting people don't work, you just shift the discussion
> to places where they can be had without them.

Absolutely. I have *no* doubt about this (maybe he'll be a guest on your blog).. But equally this forum has problems which need to be worked through. We feel at this point in time the previous approach was not working.

I do hope he (and anyone else we extend this to) will carry on using our forum in the future..


seb

Edited by seb (Wed 09-May-07 21:32:30)

Well it seems Seb and John want a quiet, pro PN forum whatever they say to the contrary.

>It really is a dark day for this particular section of the forum. Silenced, in one foul swoop.


Totally agree.

To Quote John
"we do believe things have improved a lot since the PlusNet representatives have returned"

It was always going to take a lot of time after the last year of PN spin.
Some will still judge on the past, as if PN have spun for a year, then turn over a new leaf it
can take just as long to show they mean it!

> Does he honestly think banning Simon for 3 months is going to have the desired effect???.
> How is this going to look when it hits various boards outside TBB, as it surely will sooner or later.

Short term it will probably be bad for our reputation... I'm hoping medium term it might help. Maybe 3 months is both too long and too short at the same time.. I'm not saying we might not change that.. but the purpose of this is to try and give the forum some breathing space.

We were under no illusions as to the problems this is going to cause us from a group of people.. I would have been half tempted to include more right at the outset but I think that would have a side effect of letting PN off the hook on things they should be taken to task with.


seb

In reply to:

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How much are PlusNet paying you for this censorship? It's very wrong. It was wrong to do it at all, but for three months? Completely unjustifiable.

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They haven't paid us anything. I don't even have a PlusNet branded USB stick, t shirt, mug or whatever they actually use for corporate gifts.


seb

The main trouble is the lack of a Mod.
TB needs another one, one who has time to read a whole thread without just picking up a comments from certain users.


Banning Simon for 3 months is a very bad cop out, and does a great diservice to these forums.

In reply to:

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I would have been half tempted to include more right at the outset but I think that would have a side effect of letting PN off the hook on things they should be taken to task with.

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Even though this forum has been quiet of late, and no one in particular, except Simon, has been taken to task, you were prepared to ban more people. Says a lot about your moderating policies, or lack of them!