It's totally free for gmail and you have obscene amounts of storage (mail is 'archived' by default, even if retrieved using POP3). Servers can also be accessed using SSL to increase security. The one downside is there is not full IMAP access although it's a much requested feature. There are some funky hacks to get IMAP-like behaviour thanks to the archive feature and filtering though.

I dont know which trojan some are said to have got, but it would be wise to resolve that if present before changing or even accessing email to avoid a trojan that has a keylogger attached picking up the old or new password field.

Trojan names here:
http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=plusnet&Number=3001998

Second point addressed and accepted:
http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=plusnet&Number=3001992

I use Cloudmark .. seems to work as well

If you've got XP and want an extra layer of security for free, give this a whirl:

download: http://www.nsclean.com/
support forum: http://forums.comodo.com/

I've been using the paid version before it went free.. and it's really good.

Disclaimer: use at own risk... blah blah... etc. etc.

You use it in addition to your current anti-virus product and it don't have much of a performance hit on most machine.

It's very very good at trojans:
http://nsclean.com/trolist.html

And it's saved me quite a few times when most av's missed it, for example:
http://sanesecurity.blogspot.com/2007/05/boclean-saves-day.html

Anyway, I know I'm not a PlusNet user (but I was for a looong time)... so I'll clear off now

Cheers,

Steve

I can vouch for the fact it is a fine program .. used the paid version as well. Also use Adaware which is also free and Spybot.

Post deleted by OIMO

Lets try to keep at least one helpful to the people who've been impacted by this
PlusNet don't deserve any excuses, but customers deserve a bit of help.

More info from Dave Tomlinson on the PN forum: full post

In reply to:

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From the logs we can see who logged in to webmail and to which server. From that we made a list of those who logged into the affected server during the time and those were emailed.

Many of these customers we emailed wouldn't be affected because they were protected from the trojan by either being up to date with Windows updates, having AV software that picked it up or not using an OS that would be affected.

If you didn't get an email then you wouldn't have logged into the affected server. You may still be receiving the spam because your email address was in the database but your PC itself wouldn't have been affected.

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Sounds like you only need to change the password if you get the 'trojan' email. That's if you can distinguish the trojan email from the spam

Edit to Add : Not sure about whether their email was sent to those using webmail back to the earliest reported trojan spotting though or just on the 9tth. 4th-5th May I think is earliest one that I've seen. Maybe better safe than sorry if you've used webmail this month!

Edited by TheFlyingGribble (Tue 15-May-07 22:36:13)

I think it would be helpful if PN can give a step by step guide on how to create and change to a new email address. On how they can import the valid email from the previous inbox and with links to the customer portal where the features are available.

They need to go further too in that there seem to be a lot of people claiming that spam is being identified or that their filter has without intervention turned off. Why is the spam not being caught by existing filters?