When Plusnet have said everyone who could have picked up the trojan has been emailed and that is not the case I think he is right to badger. Investigating his case could unearth some highly relevant information.

Quite right - it appears from elsewhere in this topic that some have not been emailed.

So by implication you don't believe PN are telling the whole truth?.What possible reason would they have not to do so?.

Definitely. But can it be discussed in a different thread I know it's probably too late but it would be nice to try to keep this one more focussed on useful and practical advice on what affected users can do.
to be honest the subject of who has and has not been advised is almost important enough to merit it's own discussion.

Maybe the e-mails have been classed as spam, so check any junk folders.
(wouldn't that be ironic!)

I believe they are telling the truth as they understand it now.

The possibility is that there is more to be uncovered and investigating that I think should be a higher priority than working out how to deal with the extra spam.

Good point - I agree it merits a new thread.

As stated here; http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=plusnet&Number=3002706

Just to make something clear.

There is a further batch of this email going out right now to potentially affected customers.

In addition, we absolutely will be emailing the customer base with regards to the Webmail Issue.

In reply to:

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There is a further batch of this email going out right now to potentially affected customers.

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My bold. It's all a bit wooly Liam. Firstly we are told all affected customers have been emailed. Now we're told more emails to potentally affected customers. This implies that PN doesn't really have a clue who has, and has not been affected.