Check my speed stats please

Hi folks

My account went live on 9 Dec, it is a Your Way Option 2 (Monthly Contract)
ACCOUNT 8Mb one.

I have not seen d/l speeds above 2Mb yet, and I know about the many posts about lack of speed etc.

I am using the supplied Thomson router.

Can you just check the stats I have atm to see if there is anything I should do yet?

Router stats:-

Link Information

Uptime: 3 days, 22:48:29
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 11.5
Line Attenuation (Up/Down) [dB]: 6.0 / 7.0
SN Margin (Up/Down) [dB]: 22.0 / 14.5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 17 / 22
HEC Errors (Up/Down): 9 / 14

From My Broadband Speed tester:-

1947kbps Down 383kbps Up

From Thinkbroadbank tester:-

Speed Test Results
Date 16/12/08 21:03:45
Speed Down 1823.59 Kbps ( 1.8 Mbps )
Speed Up 369.78 Kbps ( 0.4 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk

From PlusNet stats:-

Phone exchange:
GRAVESEND
Estimated line speed:
8 Mbps - Checked on 2008-12-01 15:20:16
Current line speed:
2000


Thanks ChaosCorner

Edited by ChaosCorner (Tue 16-Dec-08 21:31:06)

I won't suggest using the BT speedtest because it usually doesn't work but what does this say
https://portal.plus.net/my.html?action=data_transfer_speed

Edited by deleted (Tue 16-Dec-08 22:02:03)

Hi

As posted above

Phone exchange:
GRAVESEND
Estimated line speed:
8 Mbps - Checked on 2008-12-01 15:20:16
Current line speed:
2000

Were you on a fixed speed line before?

It used to be quite common for a thing called the IP Profile to get stuck on 2000 when upgrading to Max, but it was supposed to have been cleared.

I think you should run the BT speed test as that gives the authoritive statement of what your profile is. The one you got from the other link is the Plusnet copy of that, and as well as the BT one possibly getting stuck it can also happen that the Plusnet copy diesn't get updated when it should.

The BT one does sometimes not want to run at busy times, as has been said. Also it takes an age (up to 3 minutes I have seen) to do anything after you put in your phone number.

In either case you need to raise a ticket with Plusnet support, but if you can show them the BT test result as well as their own it makes it clearer.

For information on the IP Profile system read this FAQ, there are explanations above and below the table.

Hi before I moved over to PN I was on a 2Mb service with NewNet.

Results from BT Speedtest:-

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 849 kbps


Cheers.

There you go. The BT profile is correct, but unless the Plusnet copy has changed in the last few minutes then it hasn't been updated by the system .

That is a lot easier for support to fix than a real stuck BT profile would be .

The lower of the two profiles will always be what limits your download speed, not the sync/connection speed itself, although as I expect you now know from the link that the sync sets the profile. Just a delay of possibly 5 days for the BT one to rise, then the Plusnet one should be less than a day after. But things can go wrong like with you.

Edited by RobertoS (Tue 16-Dec-08 22:39:11)

Thanks for that, I have raised a ticket with PN and will update when I get an answer.

Thanks

Can you PM me your username or a ticket number from your account please? I'll have a check over and make sure everythings set up correctly.

Have sent a PM to chrisparr.

Update:

After running the various tests and submitting the details I got a reply that the test result summery was inconclusive and was not completed.

Turned on the sw and hw firewalls, turned off router for about 5 mins. Swiched back on and let it settle for another 5 mins, ran a test at http://www.mybroadbandspeed.co.uk/
and got the following result:-

4866 kbps (608kB/s) 383 kbps (47.9kB/s)

Fastest since service went live so must have flipped something so will keep an eye on it.
Nothing else checked yet from the list of things suggested from the reply from PN yet.

Cheers.

Update again

Today 17:58 5937 kbps (742kB/s) 383 kbps (47.9kB/s) Share
Today 17:56 6333 kbps (792kB/s) 382 kbps (47.8kB/s) Share
Today 17:55 6069 kbps (759kB/s) 383 kbps (47.9kB/s) Share
Today 17:52 5436 kbps (680kB/s) 383 kbps (47.9kB/s) Share
Today 17:41 4866 kbps (608kB/s) 383 kbps (47.9kB/s) Share
Tuesday 21:36 1961 kbps (245kB/s) 383 kbps (47.9kB/s) Share
Tuesday 21:02 1947 kbps (243kB/s) 383 kbps (47.9kB/s) Share

Ten re-syncs in an hour will cause the exchange systems to increase your target noise margin by at least 3dB. This will reduce your maximum possible sync by 500-750kbps. If you have done that in the past it could be part of your problem.

Once that happens the only official solution is to leave it connected for 10-14 days and hope the system decides to lower it again.

Edit - looks as though it is already at the maximum auto-setting of 15dB.

Edited by RobertoS (Thu 18-Dec-08 18:13:44)