Surely if Plusnet have confidence in their services, they don't need to lock in their customers?
If the service is good (and it generally is), and the price is fair (£11.99 seems fair to me), then why be afraid of losing customers? Generally speaking I wouldn't dream of moving from one ISP to another if the two conditions above are true.
I've been doing some sums and have paid Plusnet around £1000 in the last four years for Premier Option 1, and have an average monthly usage of 6GB. I reckon Plusnet have done well out of me and I would like to discuss my options with a rep please.



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