They have been fine for me.

Ah but those of us who deal with Plus all the time know that the happy shiny front they have is utter tosh. Otherwise why make customers signing up to a 12 month agreement actually sign up to 18 and then "request" what they wanted later.

Or have a difficult to use guarantee.

Less rose tinted glasses please.

In reply to a post by therioman:

Ah but those of us who deal with Plus all the time know that the happy shiny front they have is utter tosh. Otherwise why make customers signing up to a 12 month agreement actually sign up to 18 and then "request" what they wanted later.

Or have a difficult to use guarantee.

Less rose tinted glasses please.

Not quite with you on that.

Nothing to do with 12/18 month contracts or even the company if it comes to that...I just don't believe that in general that front line staff should en mass be accused of being taught to lie by management.... and are prepared to do so. You will get bad eggs for sure but c'mon all that effort for such a little reward.

The defects of a company should be pointed out for sure, I have no rose tinted glasses, caveat emptor every time...but take the fight to the people who manage the company, not the people on the front line.

With regard to the long contract, I happen to believe that a customers trump card is the ability to take his business elsewhare...so I would always advise anyone to think long and hard before throwing it away. More so as what seems good today may not be good next week...this BBS is proof of that

With regard to the long contract

But are you aware of the upgrade from the old packages to the new, where at no point in the upgrade process are you told that the 18-month contract you are entering can be reduced to 12-months by raising a ticket afterwards, and that nowhere is this mentioned by Plusnet in the T & Cs or elsewhere except in a single post on Plusnet's own forum? In fact I believe even the 18-month bit is only mentioned in a footnote on the last page of the process.

Even the ticket method only came as a concession when early complaints were made, and it seems absolutely clear that the management intend to lock people into the 18 months whenever possible.

That stinks!

You will get bad eggs for sure but c'mon all that effort for such a little reward
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Depends what the latest policy is... It looks increasingly like BT has started to micro-manage PlusNet and that the corporate mantra is now to sign up everyone to the longest contract possible at almost any cost.

Not sure how many of the complaints on here you have actually read but when customers complain about agents who keep insisting that white is black, even when customers point out the error of their ways, this moves out of the realm of "bad eggs" into a company-wide policy of profiting by disinformation.

How many times have we been here before with PlusNet? Even so, you seem not to have twigged yet that it has always been their policy to milk the masses while appearing to do well by the minority who speak up in public forums.

One day the penny will drop.

Simon

Yes we are sure flooded with complaints about what a bad ISP Plus Net are on here.. can't move for them, hard to keep up isnt it... 200,000 customers and so many posts...

Bad points yes, recent change of direction hard to justify but the dark and evil empire or a poor ISP to the core only in your dreams Simon...

Plusnet is fine for me.

Well there seem to be 700-1000 not fully pleased according to this comparison.

Looking at that chart, they have won the wooden spoon for the last 4 months.

Looking at it a different way