If some are being over protective you are being overly agressive.

Would not the sensible thing to do to be continue to use people like James to resolve issues when they arise and then follow up to ensure that mistakes are rectified.

I should not have to warn you, but I do feel you have stepped over the line with your comments, something you have done in the past. Use of words like felony and lie are pretty strong, but easy to say on an online forum.

In reply to a post by MrSaffron:

If they explicitly said "and threatened I couldn't leave till it was paid" then that is breaking the Ofcom GC22

It is incredible that Plusnet train their staff to ignore Ofcom rules.

It is incredible that Plusnet train their staff to ignore Ofcom rules.

Ignorance is bliss ----- but not an excuse.
In other instances with front line support and call centres when things get tough you've got to to speak to the "organ grinder and not the m****y"

These are not "mistakes" - they are planned and intentional deceptions. The PlusNet reps have no power to put things right -- and are probably in on the scam. I understand you wanting to be politically correct but let's not be naive here. People are being conned -- and the ones who manage to find their way here to complain about it are the tip of the iceberg. What do you plan to do to help the majority of people who have already been bullied and threatened into submission? Don't you realise that this BB is part of the masterplan? Appease the vocal few and milk the silent majority.

Simon

If you'd like to send me your username/ticket ref I'd like to look into this.

Ordinarily the ticket containing details of fees also contains your MAC, so there should be no issue of you not being able to leave before fees are settled (this is an automated process).

No one is trained to lie here, and we take it very very seriously if agents are passing on incorrect information.

No one is trained to lie here, and we take it very very seriously if agents are passing on incorrect information.

As we are all part of the same BIG happy family where exactly are these agents based?
I thought PN was UK and MAAF was Durban*****

When the MAC arrived, the ticket did contain the charges which I immediately disputed.

It was during the conversation when these were being disputed that I was told that all charges had to be paid before I would be allowed to leave. I protested that as I was in the 90 day trial, in fact it was I who was owed money, and was then told that there was nothing to show that I was on the 90 day trial, and that legal action would follow should the disputed charges not be paid. Fortunately (for me) I was able to point out written confirmation I had from you showing I was taking the trial.

After getting no further with another first line agent I escalated the matter to a manager, who did appear to take the matter very seriously, and did resolve the matter immediately, and apologised for the staff who had treated me so badly. Though subsequently wrote up the conversation "incorrectly".

Not unreasonably, I wrote to challenge what was written by the Manager about the conversation, and requested the written record be corrected - or suggested there was a transcript added to the record. In reply, (sent to me by one of the earlier agents, not the manager), my request to correct the "innacuracies" was ignored,and the suggestion about the transcript was refused.

I think you should think very carefully about getting some specialist attention. Paranoia is a serious problem. Either that or get a good lawyer.

In reply to a post by OES:

When the MAC arrived, the ticket did contain the charges which I immediately disputed.

It was during the conversation when these were being disputed that I was told that all charges had to be paid before I would be allowed to leave.

Once you have the MAC, assuming it is valid and we have no reason to suppose it wasn't, then there is no way your ISP can stop you leaving. Things are completely out of their hands, unless like at least one other ISP I believe have done in the past they put a cease order on the line before your new ISP submits the migration order and MAC to BT.

And if they do that they have de facto made you leave.

In reply to a post by pr100:

These are not "mistakes" - they are planned and intentional deceptions. The PlusNet reps have no power to put things right -- and are probably in on the scam. I understand you wanting to be politically correct but let's not be naive here. People are being conned -- and the ones who manage to find their way here to complain about it are the tip of the iceberg. What do you plan to do to help the majority of people who have already been bullied and threatened into submission? Don't you realise that this BB is part of the masterplan? Appease the vocal few and milk the silent majority.

Simon

If you actually believe what you have written It is obvious that your distaste for the ISP allows you to malign individuals whom you have never met, accusing them of being dishonest, colluding in a scam, that they bully and threaten people, lots and lots by your account,...just because they are employed by this ISP.

I have no interest whatsoever in defending Plusnet...it's a business, no more no less, and I cannot get emotional over a business.....but to use our BBS to wantonly and in my view irrationally insult a whole bunch of individuals, and let us not kid ourselves your accusations are criminal in nature, goes far beyond trying to put an ISP to the sword.