Those eagle-eyed, bushy-tailed, eager-to-please PlusNet reps aren't being very helpful on this, are they?

Simon

Thanks for the PMs and giving me the chance to sort this out for you. I hope that you're now happier with the outcome and sorry about the inconveniences you had along the way.

While I hope the OP is happy now, he is but a symptom of the PlusNet disease which is discussed further down this thread. Have you anything to say about the issues and strategies surrounding the 90-day guarantee or will those questions be ignored?

I know that I have been quick to accuse PlusNet of cherry-picking individual high-profile complaints to resolve while leaving the silent majority in the mire but you (corporately) seem determined to prove me right.

Simon

And what are you .. a practising detractor in the Simon mould???? You seem to hang on his every word.

Edited by deleted (Tue 17-Mar-09 14:28:40)

Let's not resort to childish insults in order to get an awkward thread locked. Instead, why not put a bit of pressure on PlusNet to do the right thing wrt to the MBG mess? You know them well enough to urge them to respond to the criticisms and concerns raised by this thread, so why not do that?

Simon

http://forums.thinkbroadband.com/showthreaded.php?Bo...

Guess you don't think the comment applies to you!
Hopefully we will see it does.

Hopefully Don has the power to just lock this sub thread, rather that the whole thread.

Have you anything to say about the issues and strategies surrounding the 90-day guarantee or will those questions be ignored?

The silence is deafening. I think it's fair to assume it's a case of ignore it and it will go away. Which of course it will.

Not the "Open and Honest" Plusnet we are used to.

Alternatively PN are dealing with the issues directly with customers and not being distracted by people without a relevant interest.

In which case is the link to the T&C's available from the PN website home page, just in case there are some PN customers who don't, as we are often led to believe, frequent this or any of PN's forums?.

A simple yes or no would suffice.