connectivety problems

Ok please bare with me on this as i'm trying to fix my mum's problems with her internet.Now she's been with plusnet for a number of years but for the past 8 weeks or more she keeps losing connection,she's using a linixys wireless router.Now i've spoke to plusnet on the phone and they can tell via logs she's losing connection alot,they've run tests and say there's nothing wrong at there end,bt have run tests and they also say nothing wrong at there end.Now she was on a extension so we've bypassed that and gone straight into the main bt socket and still having problems.One thing i've noticed is that the main bt line that come's from the pole outside is slack and kinked in parts when all the other phone lines coming from the same pole are tight,her's sways alot in the wind.Now she's mentioned this to bt but they say nowt wrong with it as there's no faults on her pjhone line,can someone confirm that the main line from the pole to house wouldn't cause this problem??

Now i've tried different routers,different filters even different cables and still the same problems,now the belkin router won't sync at all yet the linkys will but the belkin works find on my pc.Now this is really getting her down and i'm getting cheesed off with it now because i just don't no what else to try.Anyone got any more ideas what could be causing this problem,thanks in advance steve

Is she getting any crackling / noises on her speaking land line?

In reply to a post by Lindsay_Henessey:

Is she getting any crackling / noises on her speaking land line?

Every now and then she said she gets noise on her line,but like i say bt ran tests they say thats fine and also says her phone line been slack as nowt to do with it.She's that fed up now she's thinking of just binning plusnet as they don't seem to be bothered about it.I spoke to them 2 weeks ago and they said they'll run tests and ring us back and let us no the outcome,still waiting for the call back,no emails or anything so there support doesn't live up to much

Edited by deleted (Thu 16-Apr-09 21:11:14)

I expect an expert will be along shortly! In the meantime try getting some statistics off the router that will synch and run (if possible) the BT speedtest. Try connecting either router with a network cable to eliminate any wireless problems between that and the PC. I think there is another part of the BT website where the user can run a normal phone line check too.

I am shortly off to stay with my sister who is also a PN customer and has similar problems.......

Meldrew

If you say niose on phone line then if it persists report as a voice fault not a bb fault.

Hi toffee,

Would you be able to PM me a username for her account so I can take a look for you? I must admit though, if the phone line is noisy with just one phone in the master socket and all other items unplugged then it will need to be reported as a voice line fault.

Thanks,

In reply to a post by orbrey:

Hi toffee,

Would you be able to PM me a username for her account so I can take a look for you? I must admit though, if the phone line is noisy with just one phone in the master socket and all other items unplugged then it will need to be reported as a voice line fault.

Thanks,

The BT Phone book these days says if you have an NTE5 to try the test socket even for a voice fault, before reporting anything. Pictures on Page 5 of ours.

Not my topic but interesting observation. The house I visited is about 2 years old and does not have a BT type phone socket. They are all shiny flat aluminium ones with no logo and there is one in every room!

I reconnected the router to the socket that looked like it was the main one (wires on other side of wall outside) and so far seems a shade more stable. SNR 11db.

Meldrew

sory for the late reply i've been away,she's still having problems she's raised tickets with plusnet but these go unanswered or come back saying no faults,bt still say no problems,.I'll pm you her username now,if it's not sorted soon then she's going elsewhere as she's that cheesed off with it now

Got it, thanks - I'm looking now