Going somewhere else when there is a problem is not necessarily the best thing to do as the problem will go with the line and you need to start the resolution problem all over again.

I no what your saying but she's getting nowhere with plusnet on this problem so maybe if she moves it might get sorted a lot quicker

The last fault ticket was sent back to the account holder asking for more information (this was on the 10th April). The ticket was then closed by the account holder on the 20th.

She's had a reply back from plusnet which asked her to take the cover of the socket and plug direct into the test socket she did that worked but lost connection again.She's been trying for 30mins when i last spoke to her,she's leaving it abit longer then unplug it and connect the cover back and try to connect again.Once she's sorted it she'll update plusnet on it

Ok she's had a update from plusnet with some stats,anyone tell me what it means lol

Trend Type Minimum Maximum Average Trend Message
Line Rate 3152 6432 6263 The line rate has varied by a considerable amount
Noise Margins 14 16 15 The noise margin is constant
Transmission Errors 0 3600 3210 The line is erroring severely
LineAttenuation 26 26 26 This is not a long line
Uptime 57518 86400 82155 This circuit is up for an average 95.0% of the time.
Initializations 0 29 21 There have been a large amount of initializations


Trend Type Minimum Maximum Average Trend Message
Line Rate 3152 6432 6263 The line rate has varied by a considerable amount
Noise Margins 14 16 15 The noise margin is constant
Transmission Errors 0 3600 3210 The line is erroring severely
LineAttenuation 26 26 26 This is not a long line
Uptime 57518 86400 82155 This circuit is up for an average 95.0% of the time.
Initializations 0 29 21 There have been a large amount of initializations


Copper line test:
Test Outcome : Pass
Description : Line Test OK.Line loss within appropriate limits.
Diagnosis Code: DS10
MFL : OK


Here's a graph they sent her

http://img25.imageshack.us/img25/8897/image124073180...

thanks for that plusnet

In reply to a post by toffee:

Ok she's had a update from plusnet with some stats,anyone tell me what it means lol

Trend Type Minimum Maximum Average Trend Message
Line Rate 3152 6432 6263 The line rate has varied by a considerable amount

The line rate has been all over the place and is synchronising with the exchange at anything between 3Mbps-6Mbps.

Noise Margins 14 16 15 The noise margin is constant

Nothing to worry about, it's high (which makes the synchronisation speed lower) but your primary concern really is to get to the bottom of the intermittent connectivity issues.

Transmission Errors 0 3600 3210 The line is erroring severely

As per the comment, there are a lot of transmission errors on the line - this is not a good thing.

LineAttenuation 26 26 26 This is not a long line

No problems here. In fact under good conditions this suggests that the line should be capable of an 7Mbps-8Mbps connection.

Uptime 57518 86400 82155 This circuit is up for an average 95.0% of the time.

This shows that the connection has been down for a small period of time.

Initializations 0 29 21 There have been a large amount of initializations

This suggests that the line has dropped out a lot of times during the tested period.

Copper line test:
Test Outcome : Pass
Description : Line Test OK.Line loss within appropriate limits.
Diagnosis Code: DS10
MFL : OK

No physical problems have been identified by BT's diagnostic tools.

Here's a graph they sent her

http://img25.imageshack.us/img25/8897/image124073180...

Interesting. What happened on the afternoon of the 23rd April then? Before that the line had been up for 5 days? What's also interesting is the fact that the connection drops on subsequent days all seem to occur between 10.00am and midnight (i.e. waking hours). Is the router switched off overnight? If it isn't then the graphing suggests to me that there's something local to your wiring that's creating interference when people are awake.

Is all other equipment plugged in to any extension filtered? (including Sky boxes, alarms etc)

everythings got a filter on that should have,

the routers never turned off at all,bt have been today cause when she opened the socket to use the test socket she ended up having no phone line and she'd pulled the wires out,bt have now tested all the extensions ect and working fine.The router is connected via the main bt socket,now she's tried my belkin router and that won't even sinc yet the linkys will,belkin works fine on my pc