connection problems yet again

My mum's been on the phone saying her plusnets down again,checked online status on plusnet says everythings fine.Now been down to check it for her router connects but pages just won't load at all,sometimes she'll connect but then it will be off again.Anyone else on plusnet been having problems tonight??

Switch the router off and unplug it from the power point and reconnect after 5 minutes.

Don't know what browser she uses but try and clear the cache and cookies before using it and see what happens next.

It seems to be a widespread problem which PN are working on.

Seems to be more problems of late since PN started 18 month contracts.

In reply to a post by DavidFinbarr:

Seems to be more problems of late since PN started 18 month contracts.

Oooooooooooo!

Because line sync and contract lengths are directly related

Toffee - Mind sending me her username again and I'll check it out.

There were a few reports of DNS issues last night which we'll pick up early this morning.

In reply to a post by Metronet_James:

Toffee - Mind sending me her username again and I'll check it out.

There were a few reports of DNS issues last night which we'll pick up early this morning.

she got up this morning and it's now back on,looking around the net seem's quite a few plusnet users were having problems

In reply to a post by toffee:

In reply to a post by Metronet_James:

Toffee - Mind sending me her username again and I'll check it out.

There were a few reports of DNS issues last night which we'll pick up early this morning.

she got up this morning and it's now back on,looking around the net seem's quite a few plusnet users were having problems

Yeah as i said in the other thread it was weird because with most dns issues, changing over to an ip number will pretty much give the game away that it is dns issues. but given even an trace route via an ip address caused problems it basically looked weird

well her nets down yet again this morning,just spent an hour looking at it for her laptops connect to the router ok but go into the router it just won't connect to the net.Going to check there so called status update now and see if there's any problems,if not i'll ring up and ask if there's problems and while i'm on the phone ask about how she obtains a mac code from these so called service providers.Whats the point in paying good money for a product that goe's off all the time,they don't seem to update there status pages.Now i've had a fair few service providers in my time but tbh plusnet are the worst i've come across in my time of the internet