Call queuing times :: PlusNet plc

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RobertoS
(legend) Sun 12-Jul-09 19:26:10

WBC instability

[re: Discus] [link to this post]

Have a browse of the Entanet forum.

WBC seems to be very unstable. In the early days Enta systems and backhaul were dodgy but that is largely cleared.

Bob: Demon dialup >> Freeserve dialup >> BT Broadband >> Prodigynet >> Newnet >> O2 Premium.
Purple Cloud for domain, email and web space.

rscott
(member) Tue 14-Jul-09 10:06:00

Re: Call queuing times

[re: deleted] [link to this post]

Something strange going on with the queues again.

Message on the phone line saying call wait times are in excess of 10 minutes.again.

PN website says longest wait is 6mins 14 seconds , with average answer time of 50 seconds.

I've been in the queue for 7 minutes, yet the website says longest is 6....

deleted
(deleted) Tue 14-Jul-09 10:34:22

Re: Call queuing times

[re: rscott] [link to this post]

I believe the queuing times are updated once a minute.

I'll ask the CSC to get the message removed. They must have had a brace of calls and they haven't removed the message yet.

kasg
(member) Tue 14-Jul-09 11:05:59

Re: Call queuing times

[re: deleted] [link to this post]

In reply to a post by Metronet_James:
They must have had a brace of calls

Two whole calls? Wow!

Kevin

madasafish MAX
Using OpenDNS

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