How do you get Plusnet to sort things after 2 weeks ??

What a Nightmare with plusnet

Connection problems occurred aboiut 2 weeks ago with a simple line fault which was corrected by BT. Since then i can't get an answer off their technical or ticket system, i have been told to reset my router 3 times because i am only getting 500k sync, after trying this a number of times, as I was told to, i have just contacted the technical support who says i shouldn't have done that, because the line needs to resync at a higher speed LOL

I tried to explain that to the Tech Dept before I done this, who told me just to reset the router

Is there anybody who knows what they are doing as i can't get an answer from the ticket system and was told not to add comments as it takes time to answer, wow they were right.

Getting totally annoying now after 2 weeks, used to be synced at 17615 for almost a year and now 1515. I am next door to the exchange and BT were here and checked the line to be perfect.

Router stats are good but like banging your head against a brick wall trying to get plusnet to sort this.

The last words were defrag my drive LOL - how silly can they get, what has this got to do with sync speed of my router?

ANYONE FROM PLUSNET HELP ME HERE, Plusnet been great for a year until i get a problem, I am not going to pay £16 for half a meg. The annoying point about it is they admit there is a fault but don't want to do anything about it.

HELP PLEASEEEE

If your post doesn't get picked up by someone from the PN Comms Team have you tried the Community site forum at all?

Hi thanks for that. Been through the system 2 weeks now, and like i says banging my head against a brick wall here. Looked through all the community posts and it appears other people are getting similar problems on the same date. I just wish they would tell you there was a problem instead of making out it is a problem from my end, it is a problem with Plusnet as the community boards show.

Just searching for a new provider i notice on Plusnet that they have renamed the premium to extra except it is only £11 and i am still paying £16 for exactly the same specs, strange. It would have been nice for Plusnet to tell me this.

So what it ways up now is i am paying £5 more than i should be for the same service and i am only getting 512k on a near perfect line, shame on Plusnet.

Can anyone recommend a good ISP, as Plusnet can't seem to sort this out and keep asking me to defrag my drive LOL

Thanks.

Edited by bitz (Fri 01-Oct-10 09:41:20)

@bitz

See what's available at your exchange, e.g. LLU providers.

Edited by Apprentice (Fri 01-Oct-10 14:14:50)

You can change product at any time..... The option is there... if the specs on the newer product meet your needs then go for it.... The specs are not the same so the price is different... So to say you are paying more than you should be is not correct unless you change package.. The line speed is a different issue and needs sorting.

Hi

I've just had a simpler problem with my connection and it was a BT openreach problem, they came to the pole then the exchange and sorted out whatever it was that was causing it. I was only getting speeds of 128Kbps, after the engineer did his thing it jumped up to 223Kbps. I phoned PlusNet and spoke to an agent, his advice was that I should leave my router on for 72 hours and not to keep disconnecting my line which I had been doing.

I was getting concerned when I saw no improvement but after 24 hours my speed has started to raise. They are now 1700 Kbps.

So I think the advice given to keep your router on is probably the correct advice.