In reply to a post by RobertoS:

I hope it all goes well from now on in .

Unfortunately not as the connection is not exactly proving robust (currently have ticket logged with Plusnet and Openview have been engaged)

Think Broadband monitor

Good job my sister trusts me when I say its not my fault ....

Regards

Alan (who is waiting for router to explode next)

Edited by deleted (Tue 02-Apr-13 11:49:34)

The saga continues ....

Engineer attended house and has fitted a BT NTE5 master socket. There is nothing plugged into the the front but he has made two hardwired connections - one to a telephone fitted with a filter and the other which goes to the Plusnet Technicolour modem/router. This work was undertaken between 12:15 and 13:15 today (3rd April) which will show extended internet downtime.

He did attend the exchange and advised that no fault was located (not clear whether a lift and shift was undertaken).

Looking at Link Information before and after his visit the only difference I can see (apart from a further reduction in speed - no doubt caused by the multiple dropped connections) is the SNR Margin has increased from 9,3 to 15,1

Since his visit and reconnection the line has dropped at least twice as can be seen on the thinkbroadband site here

Link Information taken at 18:38 3/4/2013

Uptime: 0 days, 0:33:13
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.208 / 11.811
Data Transferred (Sent/Received) [MB/GB]: 597,61 / 1,29
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 9,5 / 16,5
SN Margin (Up/Down) [dB]: 5,7 / 15,0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 523 / 0
Loss of Signal (Local/Remote): 59 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 2.175 / 331
FEC Errors (Up/Down): 0 / 153
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0

The problem remains and I do not consider that the visit has achieved anything beyond tidying up the wiring within the house.

Back to BT Openreach me thinks ......

Edited by deleted (Thu 04-Apr-13 08:59:56)

Update - problem ongoing

The 2nd BT Openworld Engineer attended Saturday morning and spend a long time at the exchange.

Connection has worsened markedly with continuing multiple disconnects resulting in corresponding fall in performance as shown below (captured 9.00am 8/4/2013)

Was initially running at circa 17 meg and would expect a connection of circa 16meg which is what was achieved with previous provider.


DSL Connection

Link Information

Uptime: 0 days, 4:40:02
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.200 / 3.069
Data Transferred (Sent/Received) [GB/GB]: 1,39 / 1,99
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 9,6 / 16,5
SN Margin (Up/Down) [dB]: 5,7 / 19,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 1.316 / 0
Loss of Signal (Local/Remote): 149 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 4.297 / 1.019
FEC Errors (Up/Down): 0 / 4.426
CRC Errors (Up/Down): 6.378 / 0
HEC Errors (Up/Down): 37.648 / 0

Think broadband ping monitor makes scary viewing ...

Monitor here

Lets hope that this is sorted by Wednesday which will be a fortnight since the connection was switched over from BE There.

Fingers crossed ....

As an aside Plusnet's account manager really needs to get his (or her!) teeth stuck into BT Openview who seem to do their own sweet thing in their own sweet time ,,,, one of the problems with a monopoly provider just like the old days of the GPO .....

Edited by deleted (Mon 08-Apr-13 09:14:15)

SN Margin (Up/Down) [dB]: 5,7 / 19,9

Try switching off of the router then wait 10 minutes before restarting. Take the stats immediately afterwards please .

Oh - it's Openreach, not Openview.

Edited by RobertoS (Mon 08-Apr-13 11:08:56)

In reply to a post by RobertoS:

Oh - it's Openreach, not Openview.

We had Openworld in the last post as well

In reply to a post by kasg:

In reply to a post by RobertoS:

Oh - it's Openreach, not Openview.

We had Openworld in the last post as well

My Broadband Ping

Yes I had my HP hat on there (HP Openview) ... perhaps we should just compromise and call them BT Openwretch.

I am remote from the site and cannot presently unplug the router - am hoping that Openwretch will arrange a lift and shift (which is what they should have done last week) as I am pretty sure the issue lies within the exchange.

Regards

Alan