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Standard User umernalla
(committed) Wed 11-Jun-14 13:07:16
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Re: Recommend PlusNet fibre?


[re: deleted] [link to this post]
 
Thanks for the reply and info. Appreciated.

I am also now looking at Zen internet - don't mind paying a bit extra - just don't want any problems with the migration...
Sky also have a good offer on at the moment for Fiber upgrade and if that proves to be a simple affair I might just stick with them for another 12 months as they have not been too bad and cancelling the Tv will only add a £2.50 surcharge..

Thanks for all the replies so far - will definitely help me with my decision.
Standard User deleted
(deleted) Wed 11-Jun-14 13:09:37
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Re: Recommend PlusNet fibre?


[re: deleted] [link to this post]
 
You could always get a cheap BT Homehub5 off Ebay which will work as they are the same company.
Standard User Finguz
(knowledge is power) Sun 15-Jun-14 14:33:12
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Re: Recommend PlusNet fibre?


[re: umernalla] [link to this post]
 
In reply to a post by umernalla:
Thanks for the reply and info. Appreciated.

I am also now looking at Zen internet - don't mind paying a bit extra - just don't want any problems with the migration...
Sky also have a good offer on at the moment for Fiber upgrade and if that proves to be a simple affair I might just stick with them for another 12 months as they have not been too bad and cancelling the Tv will only add a £2.50 surcharge..

Thanks for all the replies so far - will definitely help me with my decision.


We were with Zen for our ADSL years ago, but after moving we found that many others offer a comparable service for considerably less money.

We also used Sky prior to moving to Plusnet, and we are far happier at Plusnet. UK support staff and generally better service at Plusnet, even if they may need the odd nudge to get moving.

I would recommend Plusnet to anyone looking for a reliable connection and great online support.

My Broadband Speed Test
Plusnet - Unlimited Fibre - No trees were harmed in writing this post. Several electrons were, however, mildly inconvenienced.

Edited by Finguz (Sun 15-Jun-14 14:34:15)


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Standard User trolleybus
(committed) Sun 15-Jun-14 17:33:45
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Re: Recommend PlusNet fibre?


[re: umernalla] [link to this post]
 
In reply to a post by umernalla:
Thanks for the reply and info. Appreciated.

I am also now looking at Zen internet - don't mind paying a bit extra - just don't want any problems with the migration...
Sky also have a good offer on at the moment for Fiber upgrade and if that proves to be a simple affair I might just stick with them for another 12 months as they have not been too bad and cancelling the Tv will only add a £2.50 surcharge..

Thanks for all the replies so far - will definitely help me with my decision.


With Zen you do get a fixed IP, can use your own router and there is an email service available. You are obliged to take their phone service but if the gloss wears off with Zen you can leave them after just a year. Phone support can be frustrating, but it IS a normal telephone number. Email support has been found to be 1st class.

From my cabinet, most users are either with PlusNet or BT. Through the village Facebook page I note with interest that those customers have their connection constantly dropping out and yet my own connection is rock sold. Can only assume I take a different backhaul route or don't have congestion issues.

I use a Draytek 2820VN on their Business 80/20 service. VoIP with 3 providers: Zen/Draytel/Callmaster
Standard User RobertoS
(sensei) Sun 15-Jun-14 18:57:35
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Re: Recommend PlusNet fibre?


[re: trolleybus] [link to this post]
 
With Plusnet you soon recover the £5 one-off charge for a fixed (static) IP address when comparing prices. Apart from the tbb BQM very few people need a static IP address.

Many people ditch the Plusnet router, (which is a free option anyway apart from the P & P), and you do not have to have it. You can use any router you like.

You say you have to take line rental/phone service with Zen if you go with them. Hmmmm. Not according to their website:-
Can I order Fibre Optic Broadband without line rental?

We appreciate that not everyone has broadband and phone contracts that run in sync, this is why we have made all our new Fibre products available with and without line rental.
Anyone who uses ISP-based email needs their head looking at, as in most cases they have to change it on migration. Which is a complete PITA. Forwarding to it from gmail or similar makes no sense at all.

The dropping out is on BT, and I think specifically with the Home Hub 5. Not on PN.

Get your facts straight if you are really trying to help people.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Sun 15-Jun-14 18:58:24)

Standard User deleted
(deleted) Sun 15-Jun-14 19:30:42
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Re: Recommend PlusNet fibre?


[re: Finguz] [link to this post]
 
I've just returned, fingers crossed..
Standard User deleted
(deleted) Sun 15-Jun-14 19:44:54
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Re: Recommend PlusNet fibre?


[re: umernalla] [link to this post]
 
In reply to a post by umernalla:
I am currently on Sky ADSL 20mb which I joined after they bought out O2 and offered me a great freebies deal.
My contract is up soon and don't intend to renew the Sky Tv stuff as I hardly watch any of it.
I was thinking of switching to Plusnet Fibre cos it seems well priced (and the TV adverts imply great customer service) but doing some googling I see horrendous reviews on TrustPilot and othe plusnet hate sites.
Now, I know people usually only leave negative feedback but it seems like a horror story on the support side - upto 45 mins on hold etc and muppet support staff.

Should I bother or should I pay more and just go with BT or even stick with Sky??


umernalla

I am with PlusNet and have been with them since July 2012.

Apart from an initial install issue with cabling, I have had no problems whatsoever.

I am on the unlimited fibre package, paying £22.49 a month. Rarely call support, but when I do, they have been very helpful and knowledgeable.

Apart from that, it just works. Speeds are up to the mark, 24/7.

The speedtest result is attached.

If you have any further queries, please ask.

Regards,

happy37

Edited by deleted (Sun 15-Jun-14 19:52:30)

Standard User deleted
(deleted) Sun 15-Jun-14 19:50:43
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Re: Recommend PlusNet fibre?


[re: deleted] [link to this post]
 
http://www.speedtest.net/result/3565293719.png

Edited by deleted (Sun 15-Jun-14 19:51:43)

Standard User trolleybus
(committed) Sun 15-Jun-14 20:09:22
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Re: Recommend PlusNet fibre?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
With Plusnet you soon recover the £5 one-off charge for a fixed (static) IP address when comparing prices. Apart from the tbb BQM very few people need a static IP address.

Many people ditch the Plusnet router, (which is a free option anyway apart from the P & P), and you do not have to have it. You can use any router you like.

You say you have to take line rental/phone service with Zen if you go with them. Hmmmm. Not according to their website:-
Can I order Fibre Optic Broadband without line rental?

We appreciate that not everyone has broadband and phone contracts that run in sync, this is why we have made all our new Fibre products available with and without line rental.
Anyone who uses ISP-based email needs their head looking at, as in most cases they have to change it on migration. Which is a complete PITA. Forwarding to it from gmail or similar makes no sense at all.

The dropping out is on BT, and I think specifically with the Home Hub 5. Not on PN.

Get your facts straight if you are really trying to help people.


Historically quite a number of your responses to those that post on TBB don't exactly inform in detail and you do make a habit of nick picking contributors who make a slight slip in what they say. You obviously believe that PlusNet is the best thing since sliced bread but fortunately there is a choice of ISPs out there where their alternative mix of facilities and reputation gets the business.

In the OPs context we had in the frame PlusNet, Sky and Zen; I only made it clear that a fixed IP came as standard with Zen, that's a fact. Whether you are still obliged to use a Sky router, I am not sure but that was indeed the case and for those wanting to use their own, depreciated by Sky, it was often a quite a quest to discovery logon credentials. And that's another fact.

To state that very few people need a static IP is very misleading; it is more a case of not appreciating just how useful it can be. So when a subscriber stumbles upon a application when the fixed IP is required, then with Zen it is immediately available to use without having to jump through hoops to get it switched on or discovering you can't have one. It comes as standard with Zen and that's a fact.

There can't be many internet connected users who don't need an email facility and naturally steer towards using the ISP provided facilities or if that is not available some webmail facility. For sure it makes a lot of sense to have your own domain name and associated email address but it is not a natural route for home users to take. I simply said that Zen provide email facilities, and that's a fact.

On the other hand you make assumptions that intermittent connection of internet users in my village are purely down to a BT issue and more specifically relating to the HH5. Where's your facts on that one?

As for my helpfulness to the OP with my contribution, then its up to him to make his own mind up and act accordingly. I am only giving a snap shot of what is going on in my corner of the real world and all that is factually correct.

I don't mind at all in being corrected on an oversight that I make and that was all that was needed in this case. Another fact, but that is probably unpalatable to you for reasons of your own agenda.
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 15-Jun-14 22:58:27
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Re: Recommend PlusNet fibre?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Anyone who uses ISP-based email needs their head looking at
Rather insulting and an exaggeration. I've had an ISP supplied email addy for over 15 years w/out any problem. It is multi-subdomain which is very useful and not unlike one of your hosted addys. My wife has also has one completely independant of mine and my BB a/c w/out even being a customer.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

Edited by XRaySpeX (Sun 15-Jun-14 22:59:30)

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