In reply to a post by Chrysalis:

You yourself confirmed when I asked you some weeks ago you had to do a hop as you had issues,

In the end I attributed that to my laptop and bought a new one. That didn't cure it so I reverted to my Plusnet router instead of my ASUS. The problems stopped, but it was also at a time that Plusnet did some updates and/or the Manchester BRAS was fixed, so I assumed it was a combination of those.

... and I noticed a couple of days ago on your tbb graph at peak you had some packet loss, followed by what looked like a disconnection and then a recovery.

A few days ago I reinstated the ASUS, and that looks to be the cause of all the problems. I've just had another such occurrence, one of several since putting it back, plus many very slow responses in normal browsing. It's always the router as my modem hasn't been touched or re-sync'ed for quite a while.

This time I checked its system log and it was a spontaneous reboot. The log goes back well into April, but of course I can't check for spontaneous ones before the latest as I've done quite a few reboots.

Next step looks to be a factory reset. That is a pain, losing many settings. Must see if I can back up the config first. Or maybe totally clean would be best.

To be honest I dont care.

All I know is my own experience, associates I know who also use plusnet, and what I read on forums.

There is clearly big performance issues with plusnet at the moment, whilst I acknowledge these may be down to BT wholesale and not plusnet themselves, I wont acknowledge its only one one little tiny part of the network, because if it was then I wouldnt be having such a hard time to avoid it. If it is down to BT wholesale, it doesnt give plusnet a get out of jail free card as they are responsible for that as well.

Sorry you took offense to me saying that you judgement "may" be affected that you "might" have referrals.

Again I repeat again, there is no way you can assume that the vast majority of customers are not affected, you have no access to the tech support data, you have no idea how many have noticed but have no idea whats causing it, and you have no idea how many have the problem but dont notice because their usage pattern wouldnt be affected,

So why do you keep repeating this claim "You and a tiny proportion of others have a problem"?

Why have you ignored my comment about when plusnet famously had a massive issue before been sold way less than 1% of their customers were vocal?

Please explain what sort of issue on a network that dynamically routes based on session steering would somehow only affect a few people with huge performance problems and affect everyone else not at all? I would love to hear how, maybe the 200 or so people I have seen complain in the past month have been put on a bad boys pipe?

Meanwhile whilst your head remains in the sand plusnet have confirmed more endpoint problems, and another issue that affected 5% of connected users.

Edited by Chrysalis (Thu 07-May-15 10:11:36)

I've had no issues the last few nights... but thats due to me not using the broadband and I've been using my mobile for HD streaming and Online Gaming of all things.... and it's been fine...

Surely this shows that PN have FAILED!

PS. I can note that BQM's have been showing packet loss and also same old slow downs and inability to stream properly... I know the sonos was streaming radio last night and that ended in a blocky breakup and disconnect!

Atleast Virgin could handle the stream even when 152mb was reduced to 11mbps...

Think I'm going to go back to ADSL on LLU I think... Plusnet really [censored] me off and so has BTw now!

Surely this shows that PN have FAILED!

Hmm I'm not sure this shows that Plusnet has failed - does it? I'm a Plusnet customer and see no issues with my connection despite heavy use by myself, wife and daughters. I also know at least 8-10 other Plusnet customers all over the UK that also have no issuses with their connections.

I think it shows that your issues are more likely to be local to you (as in your exchange) - perhaps down to congestion.

Glad to hear! However

In reply to a post by WelshWArrior:

Surely this shows that PN have FAILED!

I think it shows that your issues are more likely to be local to you (as in your exchange) - perhaps down to congestion.

Nope this isn't the case, thats been checked... my connection generally is brilliant... to the cabinet and the exchange and as the issues apply on certain Plusnet gateways and switching can fix the issues for a few hours - days I only see PLunet as the problem.. must also point out both neighbours either side of me are using different providers... one is BT and other is Sky and both reporting a bril connections and no online gaming issues reported by BT household...

(Sky household not gamers)

In reply to a post by RobertoS:

I can't at the moment find where they define what that means, but seeing as it is the lowest, with 2:1 and 1:1 above it, it cannot be a contention ratio with any real meaning in terms of the contention a user's connection experiences.

1:1 contention with no throttling is almost a leased line. At £36pcm there is no way that can be true.

Edited by Andrue (Thu 07-May-15 14:50:07)

well they have posted again today with much more details. I have gave them more feedback.

Cheers for heads up

I've posted on there now, I've started automated speed testing off and will leave that running throughout the night and see what it spits out at the end.

Quite.

Surely this shows that PN have FAILED!

Not proven for this user who has experienced no significant problems to date [WRVAUX Vauxhall exchange, central London]