Too many people seem to rate suppliers on whether they have had problems and give them a full rating if they have had none.

I take that view that at some stage, something WILL go wrong. It's how suppliers react and deal with issues that really matters.

I had my own opinion of Plusnet in that regard and voted with my feet.

As did I . (As you know, but background info for others). I went to Pulse8broadband for my line, previously BT Retail, and AAISP for broadband.

I think that�s the definition of a rant, seeing as I previously commented you didn�t make any useful suggestion . You simply rubbished the one that has been made.

Which ISP are you with, by the way?

Edited by RobertoS (Wed 17-Apr-19 09:52:22)

In reply to a post by broadband66:

The OP has already contacted PN so it should have been sorted after the first or second month at the most.

Nobody could take issue with that statement. Having had some billing problems myself in the past, it seemed worthwhile to say what had worked for me.

What remains unclear is what the required outcome is, either to get the account billing sorted out or to return to ZEN. Neither of those objectives will be resolved here.

If the OP really has given up trying, as he stated, "I couldn't be bothered to argue anymore and let it go." and he just wants to have a moan and leave it at that then this is as good a place as any to do it.

Edited by longedge (Wed 17-Apr-19 13:15:48)

I finally got my recent bill sorted out even though they insist on calling it a "gesture of goodwill". They also gave me 2 months free service. However, what are the chances they'll overcharge me again next month??

I'll let you know how it goes.

In reply to a post by dercoss:

However, what are the chances they'll overcharge me again next month??

Not many of us are able to predict what is going to happen in the future unlike the seer in this thread 8^).

I feel that the fact that PN have been overcharging me since last October gives me a decent insight into the future.

I'd say the likelihood of it continuing for you (and me) is quite high.

I seem to be a victim of incorrect billing this month albeit not the fault of PlusNet.

I've got 5 calls to 123 charged at 50pence per call showing. You'd think that this idiotic behaviour by engineers could have been sorted out after going on for so many years. I wonder why they don't disable 123, could it be that it's a nice little money spinner because lots of people don't spot it.

I wonder if they have ever considered just charging their customers the same amount for the same thing?

Maybe part of the reason they same to be incapable of fixing their billing issues the complexity of charging long-term customers so much more than the new ones? And then recompensing people for the overcharging them, and tying up staff to patronise their customers on the service line?

Just a thought. Trying to be too clever can be pretty expensive, not least in goodwill.

In reply to the poster who questioned whether we can predict the future - well I'm off to buy a lottery ticket as just as I expected Plusnet tried to charge me again this month despite already being given 2 months credit by the complaints team.
As per usual they turned my internet off (restricted it as they put it) before they even alerted me they planned to do it.
The result is that the complaints team have offered me another free month (that's 3 now) and will personally monitor that the credit is applied next month. However, I think they know just how awful their billing systems are because they also told me that if it happens again I am free to leave Plusnet. I'm having my 3 months free first though..

Absolutely useless. What is the use of the regulatory body if they do nothing in the face of so many examples of this failed billing procedure? "Oh, it's owned by BT, so what can we do?"