This sort of thing really annoys me. New customers get a deal, when it's up they are supposed to go to the 'standard rate', which is usually a fair bit higher, so there's no incentive to stay and be loyal to a brand.

But, if you happen to catch the right person on a good day they will often match a rival's deal and give you the same price. We are their customers, we should not have to haggle, it should be one price for all then there's no comparisons and no bad feeling...

What makes it worse is that a new customer gets new equipment sent to them, the new ISP has the overhead of setting up and account and connecting the line. In my mind the retention of a customer means they don't have those overheads, so if anything they should give a cheaper deal for ongoing years.

Crazy...

I rang them last Friday. They guy was very pleasant. I quoted the Vodafone deal, £23 a month and a £100 gift card (which equates to £17.44 a month), and a Echo Plus. He offered to reduce my contract to £27 but the Vodafone deal is a no brainer, he agreed, so I went for that, although they changed the Echo Plus to an Echo Dot when I ordered on Monday!.

PN has offered me a renewal deal £25 a month for unlimited fibre extra with line only plus £50 cheque cashback as it agreed with 12 months contract. (saving of £229.76 off)

My parents was offer the same deal £29 a month for unlimited fibre extra with line rental plus all including anytime calls plan in a 12 months contract (saving £227.76 off)

I don't recommend voda. The throughput is rubbish even if you do reach the sync speed you should get. They also have a [censored] network mate.......... The throughput is like a snake, up and down like a yoyo...

Their Customer service is rubbish........ If something go wrong, you have no hope....... You just as well ask your cat for help & advoce.............
It's not worth saving a fiver to go to them mate....

That's all I have to say about that..... (Forrest gump)

In reply to a post by mrmarktigger:

The throughput is like a snake, up and down like a yoyo...

Uh uh! You go up the ladders, and down the snakes.

Just to jump on this thread and ask, Plusnet basically do retentions by phone rather than live chat - is this right?

Also, any idea if the retention agents' budgets reset at the start of the calendar month - i.e. it;s better to ask earlier rather than later in the month?

Got a cracking deal with Plusnet staying for another 12 months contract for FTTC 80/20 with line only for just £22.50 all credit thanks to Gandalf (PN Staff) plus £5 further reduced from my referral scheme to get this price down to £17.50.

Going to stick and staying with PN.

In reply to a post by adslmax:

Got a cracking deal with Plusnet staying for another 12 months contract for FTTC 80/20 with line only for just £22.50 all credit thanks to Gandalf (PN Staff) plus £5 further reduced from my referral scheme to get this price down to £17.50.

That's an excellent price if it includes Line Rental.

yes it including line rental.

I received the same treatment today ....contract renewal, they can't beat the competition and are sticking to prices that are higher than some of their competitors.
I hate migrating from ISP t another but luckily we don't need MAC codes anymore and migration now is easier than before.
I've been offered a better deal for 66Mbit but there are better offers out there for faster fibre broadband.
I think now the only people who get good deals are those who migrate every year from one ISP to another