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Does anyone know how long it might take me to get my router i placed my order on friday, also im migrating from another network
thanks
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i got mine in 5 days
got it 5 days before i migrated
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4 days here
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Register (or login) on our website and you will not see this ad.
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Quote from Skyuser forum - http://www.skyuser.co.uk/forum/
In reply to:
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For those that are waiting on Sky Connect be Patient. the router is not sent until after BT say they will change the line over on the day Sky have requested. This acknoledgment can happen the day of the connection or after it and sky won't send the router until Bt acknowledge it. I went live last tuesday and the router arrived with me today (6 days lateR).
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would you know of the courier by any chance,
thanks
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parcel express
the green and black vans
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mine came today by parceline ordered on the 12th march four days ago
david
Edited by deleted (Fri 16-Mar-07 20:15:06)
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I'm still waiting on mine -  If i call parcelline and give my name and address can they track it?
UKFSN Office Max 45
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Hoping it comes tomorrow, i'm getting really [censored] off with this all. I've already told Sky i'm billing them for me using dial-up and i want my �20 activation back
UKFSN Office Max 45
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In reply to:
Hoping it comes tomorrow, i'm getting really [censored] off with this all. I've already told Sky i'm billing them for me using dial-up and i want my �20 activation back
Don't hold your breath,if they gave compensation for every late router they would be paying thousands out weekly.
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Not everyone complains though, theres 3 people in this house who depend on the net for Uni/Work - Its beyond a joke really.
UKFSN Office Max 45
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In reply to:
Not everyone complains though, theres 3 people in this house who depend on the net for Uni/Work - Its beyond a joke really.
Good luck let us know how you get on.
The more i read here and over at skyuser the more I'm thinking of staying with IDNet who have always provided a great service and have probably the best customer service out there.
I may just signing up for Sky TV.
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I wouldn't have minded this if i was told when signing up - the gentleman said "The switch over happens within 30min-3hrs and you just plug your sky router in and away you go. Never mentioned the week waiitng on the router to arrive.
UKFSN Office Max 45
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IF it's for work you're breaking the Sky T&Cs.
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Its a home connection which my brother uses now and again for work, it is not solely a connection for work, therefore no T&C's are being broke.
I think their T&Cs refer to using the connection in a work place.
Sky Connect (�5/month)
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My router arrived a month ago, a couple of days after placing the order, but I am still waiting word for the letter that tells me when I can expect to go live.
When I call Sky they tell me there is a 'delay' and that it has been escalated to Order management
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I've been active since Wed 14th, and they still haven't sent my router, so i'm without any service. It's got beyond a joke now.
Sky Connect (�5/month)
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Being new to routers I decided to opt for engineer install and tried to get the install date to tie in with my migration date.
Booked March 31st for install but Sky have already processed the MAC code ( go live 21st March)
Emailed them to suggest they send the router...I'll try the setup process and if I succeed I'll cancel the engineer.....if I fail the engineer could then set it up on the 31st.
This was not acceptable!
So I'll be down for 10 days due to poor customer care.
Not a good start.
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Everyone in Sky doesn't care about customer satifaction,they fob you off everytime and tell you complete lies.
Sky Connect (�5/month)
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best thing to do is write in to the guy who sending you all the letters and stuff, i think its mark anderson.
i finally got my router, around 2 days after activation. but didn't work until the 3rd day and thats when they received my letter. lol.
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Router just arrived - thankfully!
Sky Connect (�5/month)
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In reply to:
Router just arrived - thankfully!
Have you been without broadband since the 14th ?
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Yeap - spent a fortune on dialup/calls to sky etc
Sky Connect (�5/month)
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Still waiting on my router, was told it will be five days. but 7 working days still not here on activation day!!!
E-mailed them, no answer, called them and they said they will send another as they can't track the original order?? So if I receive two I've to let them know (yeah okay!  )
Luckly I know the migration has actually happened today with confirmation from BT.com but my UK Online router and username / password etc. still logs into the same Easynet system!! I Think!
Also connection speed has increased to 8100Kbps from 4500Kbps capped speed I was on!!
Martin
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I am in the migration process, these comments/feedback do not look promising... ;0(
I know one thing, if I am without broadband for 10 days, the account is cancelled and I am back with my old ISP pronto... no excuses, no bull .. I am out, simple as! This is unnacceptable and obvioulsy the customer care in Sky really needs addressing.
I will wait and see....
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In reply to:
Yeap - spent a fortune on dialup/calls to sky etc
I was p****d off when i found my exchange is not going to be unbundled withing the next 6 months at least,now I'm glad it isn't ,reading this forum and skyuser forums is enough to put people off altogether.
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I migrated online 6 days ago, 21st March, recieved my Router today.. 5 days, thats pretty good going and a good start...
Just need to wait to see how long I need for activation..;0)
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LLU or Connect package?
Sky Connect (�5/month)
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The Sky Max i believe....LLU isn't it.. yeah?
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Was just about to post a query `bout this  ......on the connect package myself,signed up on the 24th,tv connected on the 27th and now waiting with a daily check on the bt tracker page :P
Do sky notify you via letter/mail or do i keep on checking?
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