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Administrator MrSaffron
(staff) Sun 11-Nov-07 17:48:52
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Anyone having email problems?


[link to this post]
 
As per subject?

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User wonnyjilkinson
(experienced) Sun 11-Nov-07 17:53:06
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
My mum is - having just been moved to GMail, the transition has not been as smooth as we would have liked.
Standard User baldur
(knowledge is power) Sun 11-Nov-07 18:08:47
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
Seems fine on the GMail-based platform, as long as you've set your e-mail client up correctly, e.g. as per this thread.

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Sky Mid


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Standard User evilbond
(learned) Sun 11-Nov-07 18:29:46
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
Works fine in daytime but at peak hours the link on sky.com seems to time out alot!
If i relied on their email maybe it would be a problem but i dont :P

ex-Pipex
ex-UKFSN
now-Sky Max
Latest speed test
Standard User Technode_
(committed) Sun 11-Nov-07 20:43:05
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
All OK on Google platform even non sky addreses with a bit of modification

Standard User soundsystem
(knowledge is power) Sun 11-Nov-07 22:33:34
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
Andrew

http://www.skyuser.co.uk/forum/sky-email-portal-log/17636-new-sky-email-tips-solutions-so-far.html

Standard User itchy
(regular) Mon 12-Nov-07 08:41:19
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
In the sense that they appear to have dropped IMAP support, yes. I enquired about it and they sent me instructions, 'use imap.tools.sky.com' they said, but that has no DNS entry.
Administrator MrSaffron
(staff) Mon 12-Nov-07 10:05:57
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Re: Anyone having email problems?


[re: itchy] [link to this post]
 
So it is not in meltdown?...just the usual fun and games of any change really.



Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Otter
(knowledge is power) Mon 12-Nov-07 10:19:08
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
Had problems before and after the changeover - couldn't log in, error messages, etc., but this morning it seems to be working fine.

Otter
__________
Behind every good computer -- is a jumble of wires 'n stuff

Standard User terrorvis
(member) Mon 12-Nov-07 13:07:55
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
It surprises me that there is nobody posting problems with email on these boards. A different forum is littered with them.

As sky is very much a plug and play ISP, with preconfigured routers and install CD's, I am surprised they have completely changed POP and SMTP details, and then changed everyone over on the same day!

The imap thing would bug me, if I used my @sky.com account.

Pipex -> Zen -> UKFSN -> Sky LLU
Standard User AbandonShip
(fountain of knowledge) Mon 12-Nov-07 15:03:13
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Re: Anyone having email problems?


[re: terrorvis] [link to this post]
 
Sky's Imap settings might be similar to gmail's here:- http://mail.google.com/support/bin/answer.py?answer=78799

there is a DNS entry for "bskyb-imap-ssl.l.google.com" but it resolves to the same IP address as "pop.tools.sky.com"



Sky's POP settings are here:- http://www.sky.com/portal/site/skycom/support/broadband/article?contentid=846610

Edited by AbandonShip (Mon 12-Nov-07 15:08:31)

Standard User terrorvis
(member) Mon 12-Nov-07 15:56:45
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Re: Anyone having email problems?


[re: AbandonShip] [link to this post]
 
Cheers for that, but Sky don't allow it at the mo. If I log into my proper gmail account, I can turn on imap. However I don't have that option in my skoogle mail account.

I think I'm right in thinking, not all gmail accounts have imap yet either. Google are rolling it out as we speak.

Pipex -> Zen -> UKFSN -> Sky LLU
Standard User AbandonShip
(fountain of knowledge) Mon 12-Nov-07 16:08:10
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Re: Anyone having email problems?


[re: terrorvis] [link to this post]
 
Your right, I've just tried it with my Sky email account and get an error: "imap is not available for your account".

I don't use the account so I've set it to forward to my gmail account.


I don't have the IMAP option in my gmail account, none the less IMAP works with gmail if POP is enabled.
Standard User plee
(regular) Mon 12-Nov-07 16:23:49
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
My parents are. They were migrated to Gmail and wanted to continue using Outlook Express as they understand it better than Gmail, but when I configured it today it constantly asks them to authenticate with the pop server. I rang Sky and they said they were having issues and this was a common problem.

Also how rubbish is it that the Sky site gives one set of instructions for connecting to the Gmail servers, then the PDF instructions they provide on doing the same have different settings?
Standard User helyuk
(learned) Mon 12-Nov-07 16:36:55
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
Not me.

But then again I do not use Sky Email because there seem to be such a time delay between someone send and me being able to receive it.

Standard User BooCat
(learned) Thu 15-Nov-07 23:24:01
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
I swapped to Sky yesterday ( from eclipe ). My main email address works fine but I can't any extra email addresses to work ( the extra 10 they advertise ). They want authenticate via my POP3 email client. When I log on via sky's website ( which takes ages ) it says the mail box is unavailable.

I've set up addition googlemail addresses ( i.e what sky use anyway ) and the work fine.
Standard User wonnyjilkinson
(fountain of knowledge) Fri 23-Nov-07 17:45:13
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Re: Anyone having email problems?


[re: MrSaffron] [link to this post]
 
Is there still a problem with Outlook Express following the google migration? My folks still can't get theirs to work!
Moderator Sadoldman
(moderator) Sat 24-Nov-07 09:20:31
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Re: Anyone having email problems?


[re: wonnyjilkinson] [link to this post]
 
In reply to:

Is there still a problem with Outlook Express following the google migration? My folks still can't get theirs to work



Are you sure that it has been set up correctly?

The change of ports, the SSL being ticked, and having to use the full mail address rather that just the username are a few things that have to be changed as well as the word "tools" being inserted for the server address.
Tips here from a hijacked post above.

Sadoldman

Just a tad sad..a wee bit old...

[email protected]
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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