O2 to sky min term?

Hi,

Currently i'm an o2 broadband customer, so now sort of with sky, they moved the DSL last week to SKY equipment.

Now i've not had any dealings with SKY, so i've not explicitly agreed to anything (may have received the odd email from 02/SKY, but not read), but SKY seem to think I am now on a 12 month minimum term with them, is that the case and do they have any leg to stand on to enforce that, given I have not agreed anything (I think they are working on the basis that no reply to informing, that I may or may not have received, is acceptance....).

Anyway, not specifically looking to move away from them at this point, provided they don't increase the price (i've had nothing to give me an idea if anything like that will happen or not in the next 12 months).

Just prompted by BT starting to charge for something that was previously free and wanting to enter a new 12 month contract to change to the bog-standard line rental only (only use the phone line for ADSL... ) and looking at Virgin Media Broadband only, and not wanting to be tied to a 12 month contract with ether BT or SKY if decided I wanted to change one i've had a think about it.

Cheers,

Matt

Did you receive a letter through the post notifying you of the imminent switch to Sky?

Bit daft to have received information and not to have read it.

In reply to a post by Oliver341:

Did you receive a letter through the post notifying you of the imminent switch to Sky?

No idea to be honest, i've not seen anything. There has been the odd email to say "don't panic", Though anything with a SKY logo/advertising on it may well have been binned thinking it was advertising.

Matt

Have you let them know that you didn't open any letters? The correspondence will have informed you of any changes and given you an opt out period I believe, this is likely to have passed now nonetheless.

I think it's really only worth contesting if you intend on leaving Sky immediately, as they'll probably make a one off exception if you leave within 30 days or so, but getting here will be hassle. Otherwise I would just suck it up personally if it's all working.

In reply to a post by nexxus:

SKY seem to think I am now on a 12 month minimum term with them

They shouldn't do, unless you signed up for one of their deals rather than waiting to be migrated.

In reference to www.sky.com/shop/your-move-to-sky/legal-stuff/:

� You will not be subject to a minimum term for your services when we move you to Sky. However, you will be subject to a minimum term if you choose to take up one of our special offers and transfer your services over to Sky earlier than the switchover date.

Sounds like sky miss information , they caused a lot of unesscerary confusion when they shut UkOnline, advising Ukonine customers to ring their 0844 number to get a MAC code or dicuss other options as well as an 6mths free bb offer,
When customers rang sky to get their MAC codes they where often told that they were not able to generate MAC's but still gave the customer the hard sell,lol

Some of us saw straight through sky's ploy and made a point of ringing UkOnlines free 0800 support number, and in some cases we where given the MACcode whilst on the telephone as well as them e-mailing it

Knowing sky's previous MO there will be cases of customers not being told in advance re auto migration on to their llu kit as well as other stuff that won't be in the customers favour,

Edited by tommy45 (Mon 09-Dec-13 17:23:46)

You are not the only one, I have not had anything through the post and the last email from Sky was 6/5/13 re a welcome and telling me to do nothing followed by an email on the 19/5/13 re offers.

I have rung them today only to be told my O2 contract due to expire on the 30th Jan 14 is in fact a rolling month renewable contract and I should have been told !! Well no email, phone call or letter has said that.
Looking on the Sky web site it says I will be told 2 months before any migration takes place. I assume my original contract expiry date of the 30/1/14 would be a migration date and that is less than 2 months away, so looks like they failed on that too.

While on the phone I asked what offers are available and unlimited broadband inc phone rental and free w/e only calls = £15.40
Broadband only unlimited and no traffic management £5 / month for 19Mb max to 12.5Mb min data flow rates.

I would like to give Sky broadband a go but the serious lack of communication and their applied changes in the contract without 1st informing me or getting my approval is a little underhand to say the least and puts a BIG question mark over the way they run their business.

In reply to a post by Acegio:

I have rung them today only to be told my O2 contract due to expire on the 30th Jan 14 is in fact a rolling month renewable contract and I should have been told !!

O2 BB contracts never expire as such! They are open-ended contracts with a min. term after which you can just give 7 days notice of termination. That's probably all he meant and you should have known that when you signed with O2 if you had bothered to read the T&Cs.

Sky have taken over that contract and are free to choose when they move you to their network. This has no connection with the ending of your min. term on the O2 contract.

Sky have not changed your O2 contract at all. They have just taken it over and thus all the obligations under it.

Should you choose to take 1 of their deals from Sky, then this O2 contract will cease to be and you will be subject to a new Sky contract.

Edited by XRaySpeX (Sun 15-Dec-13 19:48:12)

I read something somewhere regarding the migration to sky, even if you are in contract min term, you should be able to migrate without penalty , but you have to make sure that they are aware within the 1st month following migration, as by continuing to pay for the service they deem you to be acepting the changes ,
But either way you should not start a new 12 mth contract with sky, but your existing O2 min term will coninue as normal at the same price too,
If sky want to increase the price you currentrly pay o2 for example because they don't have their llu kit installed at your exchange then this change would leave you free to migrate penalty free to an isp of your chosing

Edited by tommy45 (Sun 15-Dec-13 20:39:46)

In reply to a post by XRaySpeX:

In reply to a post by Acegio:

I have rung them today only to be told my O2 contract due to expire on the 30th Jan 14 is in fact a rolling month renewable contract and I should have been told !!

O2 BB contracts never expire as such! They are open-ended contracts with a min. term after which you can just give 7 days notice of termination. That's probably all he meant and you should have known that when you signed with O2 if you had bothered to read the T&Cs.

Sky have taken over that contract and are free to choose when they move you to their network. This has no connection with the ending of your min. term on the O2 contract.

Sky have not changed your O2 contract at all. They have just taken it over and thus all the obligations under it.

Should you choose to take 1 of their deals from Sky, then this O2 contract will cease to be and you will be subject to a new Sky contract.

Thanks XRaySpeX
Unless I misunderstand you, if my minimum term had expired then yes I would have expected to have been on a rolling contract as I have been in the past but that min term does not expire until the 30/1/14. As I see it, I should not be on a rolling contract now or as he said 'for some time'.

As for reading my T+C the answer is yes and I even looked at them again when O2 went through the stage of trying to remove the legacy products and impose traffic management. Cannot remember seeing a 7 day cancellation while still in contract though but will stand corrected if you could point it out? Last time I read it the cancellation was 30 days and payment for remaining term of the contract unless there was a significant change to the contract which you say there has not been.

As for changes to the existing service, yes they have. The 200 free web texts / month ended which was part of the service I bought into and no I did not have an O2 phone.

In reply to a post by Acegio:

Cannot remember seeing a 7 day cancellation while still in contract though but will stand corrected if you could point it out?

As I read it you were on the legacy O2 products & this is their T&Cs:

In reference to www.o2.co.uk/assets2/pdf/Broadband_terms_2010.pdf:

7.4. After the Cooling Off Period, you may terminate your contract:

(a) by calling or giving us 7 days' notice in writing

In reply to a post by Acegio:

As for changes to the existing service, yes they have. The 200 free web texts / month ended which was part of the service I bought into and no I did not have an O2 phone.

That was not Sky's doing directly. Those were part of the free registration of any mobile on the O2 site and the resulting free web mailbox that was a prerequisite for O2 BB and which has since been removed by O2.

In reply to a post by XRaySpeX:

In reply to a post by Acegio:

Cannot remember seeing a 7 day cancellation while still in contract though but will stand corrected if you could point it out?

As I read it you were on the legacy O2 products & this is their T&Cs:

In reference to www.o2.co.uk/assets2/pdf/Broadband_terms_2010.pdf:

7.4. After the Cooling Off Period, you may terminate your contract:

(a) by calling or giving us 7 days' notice in writing

In reply to a post by Acegio:

As for changes to the existing service, yes they have. The 200 free web texts / month ended which was part of the service I bought into and no I did not have an O2 phone.

That was not Sky's doing directly. Those were part of the free registration of any mobile on the O2 site and the resulting free web mailbox that was a prerequisite for O2 BB and which has since been removed by O2.

Ah your T+C are different to mine.:-
7.4. After the Cooling Off Period, you may terminate your contract:
a. by sending us 30 days notice in writing via the O2 Broadband customer service email address given on the Contact Us page of www.o2.co.uk/help/broadband or to the postal address: O2 Broadband Customer Service, Skypark 4, 8 Elliott Place, Glasgow, G3 8EP. You must pay all Charges incurred during the 30 days. If termination is effective within any Minimum Term, you must pay us the monthly subscription charges up to the end of that Minimum Term.

Its the same 30 days for 7.b, 7.c

What is the date of your T&Cs? Do you have a link to it? When did you take your last product with O2?

It could be that you are looking at an older T&Cs. When O2 brought out its 'new' products in April 2010 it amalgamated all its legacy T&Cs in the link I gave you.

In reply to a post by XRaySpeX:

What is the date of your T&Cs? Do you have a link to it? When did you take your last product with O2?

It could be that you are looking at an older T&Cs. When O2 brought out its 'new' products in April 2010 it amalgamated all its legacy T&Cs in the link I gave you.

Sorry for the delay in replying but got called away. In answer to your questions:- I had it sent to me in Oct 2009. The document was dated Dec 2008 and any retentions discussion since have always said �same terms and conditions.� I did have a link once in my favourites but that seems to have gone�no doubt due to Firefox quirk with one of their versions as the favourites list seemed to get the shortcuts mixed up within the sub folders with regularity.
Looking at your link, then yes I am a bit out of date and thanks for the update.

In reply to a post by Acegio:

I did have a link once in my favourites but that seems to have gone�no doubt due to Firefox quirk

Don't blame it on FF. Dec 2008 link was replace by April 2010 link I pointed you at, by O2 in 2010.

I know im very late to this thread,but I have received my letter from sky (i'm with be) on the 18th of december avising that I will be moved over to sky febuary/march and that 'I won't be tied to a 12 month contract' I have till the 18th jan to let them know if I want this.

I was on the understanding that unless you agreed to any other sky service via phone etc,that you would be transfered over and not subject to a contract.,As I to have not had any dealing with them.

That's correct! Unless you agreed to a new package/contract with Sky, your existing O2/Be contract carries over, with its existing min term which in most cases will have expired by now.

One of the migration emails I received from Sky had a link to these pages:
http://www.sky.com/shop/welcome/migration/

which includes this line:

And we won't ask you to sign a new minimum term either (unless you choose to take up one of our special offers and switch sooner)

I decided to switch from O2 just before Christmas - they offered me either free broadband for a year if I took their line rental at £15.50/mo; or my first year at £5/mo if I kept my landline from my current provider. (As it's £10/mo, I though I'd stick with it). It was my understanding that if I took up either of these discounts, I'd be tied in to 12 months - or could continue paying the £12.50/mo I'd been paying O2, and be free to leave at any time.

The switch went through this morning, and appears to have been pretty flawless - there were a couple of brief interruptions to my connection, and the Sky hub worked as soon as I plugged it in.

...but one of my friends has told me that I'm not going to get as good a connection if I don't take Sky's line rental. Any truth in this?

Got my letter a few months ago now, said id be transferred over in January (so sometime this month), and just checked in my O2 Account & Billing, and it now says along the top in big red letters, Your move to Sky broadband has started, but i don't know how long its been there though, as ive never been into that bit since i signed up (2010), i only sign in to My O2 to check my e-mails

In reply to a post by thegeek:

...but one of my friends has told me that I'm not going to get as good a connection if I don't take Sky's line rental. Any truth in this?

The provision of the phone service has absolutely no impact on the "quality" of the BB service whether it is supplied by any phone supplier on the BT Wholesale network (including BT Retail, SKY etc) or SKY Full LLU.

I suspect your friend is confused with the difference between the BB supplied via BT Wholesale or LLU where it can make a difference. If you ended up on the SKY Broadband Connect service that would be dire. Since you have been moved from the O2 LLU service you WILL be on the SKY LLU service. That is as it should be. Don't panic. Many, many people (including me!) would not want to have their telephone supplied by a LLU provider so you have the best of both worlds and if you wish to move away from them in the future it is much easier.

I asked him for a bit more info, and he pointed me back towards https://help.bethere.co.uk/help/support/smpf_mpf

I'm not quite up to speed with my broadband jargon, but it does seem to suggest there are some differences between the two products.

Any idea if I'll see anything in practice?

Received the letter!! Move to Sky broadband unlimited pro in March for £5 per month for first 12 months, retain BT line, static IP and no minimum contract tie in. Reverts to £ 17.50 after 12 months as I have Sky TV.

In the event that I decide to move within the first 12 months will it be a simple case of asking for a MAC code or does being on Sky LLU involve other hoops to jump through?

How useful is Sky WiFi when on the move?

Thanks.

As long as your voice service remains with BTW (so not SKY full LLU) the MAC process remains appropriate.