Which is the difference between a massed ISP with thousands of support staff who follow the crib sheet, versus those who are well briefed or understand the various numbers involved.

Indeed, there is a Tech Support office here in Londonderry, specifically for Broadband, have a few mates who work there, they recieve minimal trainning and i spoke to a few about my stuck profile and they were clueclue how they could sort it. Other than waiting 5days for a T3 to call.

Still stuck at 2mb.

Quite depressing

About 15 quid a month LOL

Just spoke to 2 tier1, first one rang through a pile of [censored] with wireless settings, reseting router etc

Second was an indian guy who tried to run a whoosh which failed.

He has opened a tier2 or 3 ticket now, so heres hoping

Just got D/C there from PPP.

Now getting around 700k/sec

Edited by BuckleZ (Fri 30-Mar-07 22:48:08)