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I must be one of the lucky ones. I had problems at first - could not surf after 10pm on their "busy" time nor could I check email etc. I got passed to Tier 3 but told to wait up to 5 days for Tier 3 to phone me.
I waited till midnight - when I thought they might be a bit more quiet and phoned. Told the man "I cant wait 5 days to speak to Tier 3, that is not acceptable" so he said he would try them for me. Lucky I got a Tier 3 man and he checked out the exchange - said I was not receiving anywhere near what they were sending. Put me down to 6 somethings instead of 8 somethings and now its all working fine for what I need it to do.
I now have my phone/tv and internet through SKY instead of NTL (who I was with for YEARS) and am paying �7 a month cheaper overall.
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Spideress
