Sky email - is this true?

FRom the comments on a news item

In reply to:

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No email sent to registered email addresses..so MANY customers will simply stop receiving emails this week...Also new settings didn't work at first.At the moment anyone usnig NON sky email addresses using Outlook /Express or similar will have their email names 'swithed' to sky wihout notice.
so now you HAVE to use ONLY the sky email address as the servers convert all out going email to the sky addres and all your contacts will see the sky email address regardless of the real originating email address.. This SUCKs majorly and the support team didnt have a clue about it and say they are looking into it...Nice one Sky!

This is TERRIBLE implementation...

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Is this true? Surely Sky wouldn't zap a domain name on an outgoing email and replace it with a Sky address? Would they?

Regards,
Steve

As a spam reduction technique perfectly reasonable on a residential product.Seem to recall Orange having something similar in the past

I could see why they might block outgoing emails with a different domain name, perhaps all except those on a whitelist, but to change the 'from' address on an outgoing message is surely not acceptable?

I use my normal non-sky email accounts smtp servers (with authentication turned on). However it seems that the sky's gmail email service provides the same facility as gmail, where if you wish to use the sky-gmail smtp server with a non-sky email address, you must first register and verify your non-sky email addresses in sky-gmail, otherwise the From: address will be substituted with your sky email address when it is sent via gmail's smtp server.

Log into sky email http://mysky.sky.com/portal/site/skycom/tools/home select "email", select "mail settings", then "accounts", then next to "send email as" select "add (another) email address"

Edited by AbandonShip (Fri 08-Feb-08 17:41:28)

Perhaps as acceptable as people changing the from address to try and fool people into thinking an email is from someone else...

If Sky has had complaints of abuse like this or has decided it wants to head this off or google who run the email platform now decide this then thats the choice.

If the service was a business or professional service I think there would be more of an issue, most people working from home for a day or so probably use a companies web mail so this would not apply.