Ok I emailed sky from mysky account and pasted the router stats in.

Well that worked, I got a phone call just now and as if by magic the helpful lady reset the line card.........

http://www.thinkbroadband.com/speedtest/button/13827...


Statistics -- ADSL


Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 6.4 16.0
Attenuation (dB): 63.5 31.5
Output Power (dBm): 11.1 16.3
Attainable Rate (Kbps): 1938 912
Rate (Kbps): 1765 415
K (number of bytes in DMT frame): 52 13
R (number of check bytes in RS code word): 16 16
S (RS code word size in DMT frame): 4 16
D (interleaver depth): 16 4
Delay (msec): 16 16

Super Frames: 10441 10441
Super Frame Errors: 154 0
RS Words: 177510 43872
RS Correctable Errors: 6236 3
RS Uncorrectable Errors: 2223 N/A

HEC Errors: 153 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 738578 0
Data Cells: 629 0
Bit Errors: 0 0

Total ES: 18 0
Total SES: 2 0
Total UAS: 99 0