Other than phone number portability, which has been discussed the new rules are essentially about coordinating
To move from VM to say BT just now means
- signing up to BT
- BT install the line or reactivate existing line
- Customer phones virgin to cancel the virgin service
The new system is
- Customer signs up to BT
- BT notify virgin, who notify the customer
- BT install the line or reactivate
- BT indicate to Virgin to cancel old line
In theory this is pretty simple, but the new system will need to take into account any delays in installing the new service



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mwarby