Second Line Support - Direct Number?

Is there a direct number for second line support? I've lost my patience with the apes on first line in India or where ever they are!

Apes ? thats quite an offensive and derogitory thing to call a human ?

If you have completed all the 1st line checks the only person that can transfer you is the 1st line agent.

Most call centre staff are Apes! They just read a script of a screen!

Its nothing to do with my router, tried 3 and also I tried a Speed touch 330 Modem and nothing happens. Just keep getting the following URL, http://www.talktalk.co.uk/broadbandnotice and a bit of text on the page saying please wait while we redirect you.

--
Pinging talktalk.co.uk [193.118.251.181] with 32 bytes of data:

Reply from 89.242.144.1: Destination net unreachable.
Reply from 89.242.144.1: Destination net unreachable.
Reply from 89.242.144.1: Destination net unreachable.
Reply from 89.242.144.1: Destination net unreachable.

Ping statistics for 193.118.251.181:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
--
ADSL Link Downstream Upstream
Connection Speed 5684 kbps 443 kbps
Line Attenuation 39.0 db 21.7 db
Noise Margin 15.0 db 27.4 db
--
Modem Connection Test
Testing Ethernet connection PASS
Testing ADSL line for sync PASS
Testing Ethernet connection to ATM PASS

ATM Connection Test
Testing ATM OAM segment ping FAIL
Testing ATM OAM end to end ping FAIL

ISP Connection Test
Testing PPPoE server connectivity N.A.
Testing PPPoE server session N.A.
Testing authentication with server PASS
Validating assigned IP address 89.242.144.109 PASS

Internet Connection Test
Ping default gateway 89.242.144.1 FAIL
Ping Primary Domain Name Server FAIL

Edited by jpd1977uk (Sun 03-Jun-07 16:11:51)

well youve just offended most of the people on here that can help you. Give talktalk a call on there technical support number. It looks like an issue to do with an ADSL bar on the line.

Its true, isn't it?! They just read scripts on a screen, if they can't help; they just hang up which happened yesterday afternoon.

I

Edited by jpd1977uk (Sun 03-Jun-07 17:36:31)

We dont have scripts we have to learn different checks for different problems off by heart. Some of the checks are compulsary, and it really doesnt help if you get a customer on the phone who refuses to speak to you, co-operate or call you an ape among other things.

Why is ape offensive? Man is part of the ape family.

Yep but man is not an ape.... its like calling a horse a donkey, it just isnt one. By calling somone an ape you are implying that they are below average intelligence or not fit to be called a human .... which is just wrong

Firstly - here is the phone number for second stage support: 01925 556470

The reality, from a customer's point of view, is that TalkTalk support staff offer a very poor service. For the following reasons:

1. If they promise to check your problem and phone you back, you can guarantee you wont hear from them.
2. If the problem relates to your home phone line (i.e. there is something physically wrong with the connection between the exchange and your house) they will do EVERYTHING to avoid repairing that problem. They will happily fob you off with any excuse they can think of rather than accept there is a problem with a line which TalkTalk are responsible for. (They have to pay BT to do this repair work, and clearly TalkTalk don't earn enough profit to actually put their hands in their pockets!)
3. Their customer service skills are pathetic. Often when I call them, they will go silent, and I will have to ask if they heard what I just said, only to be told 'yeah yeah - I'm just checking on something.'
4. Each time you contact TalkTalk, you have to speak to a different person, who will have little or no record of your previous calls, and will try and fob you off with exactly the same "I'll get the engineers to check this and call you back" line which the last person fobbed you off with.

I realise most of these problems are caused by TalkTalk as a company, rather than the individual operators. And I do not condone criticism of people just because they are working in an overseas call centre. However, let's be clear about this - TalkTalk offer a shameful level of service.

My point is that Man is an Ape.

I see nothing wrong in implying someone is less than average intelligence - after all 50% of people are.