In reply to a post by webb:

are they that bad ??yes ive had the runaround trying to join but apparently their forum is good for getting things done,i,m with zen at the moment,going to tt would save me at least £10 a month ,probably more as i could get free calls anytime

No there not that bad but as long as you understand they are a budget ISP and your not going to get bell and whistle support , the connection is amazing value for money as long as every thing works .

Its when things go wrong TalkTalk fail to impress but as you already indicated you know about the members forum I'm guessing you have done your home work and are trying to join TalkTalk with your eyes wide open .

You will just have to learn to ignore the massive amounts of TalkTalk trolls that reside on this and many other forums and as is nearly always the case when you drill down into the Troll you find they have never been a TalkTalk customer and cant give a balanced or informed opinion anyway .

Dont get me wrong , TalkTalk have huge failings and would not suit some customers needs but also with the same breath they have some huge pluses ( like the cost ) .

In reply to a post by Jack_Hackett:

In reply to a post by webb:

,any help in sorting this mess out would be greatly recieved

I have posted your post over at the TT forum this should be read on Monday by the OCE's (they don't normally work weekends) who may be able to help.

http://www.talktalkmembers.com/forums/showthread.php...

many thanks for doing this jack_Hackett

In reply to a post by webb:

In reply to a post by Jack_Hackett:

In reply to a post by webb:

,any help in sorting this mess out would be greatly recieved

I have posted your post over at the TT forum this should be read on Monday by the OCE's (they don't normally work weekends) who may be able to help.

http://www.talktalkmembers.com/forums/showthread.php...

many thanks for doing this jack_Hackett

No problem.

I will add to woweeberts post and say that i have been a TT customer for over 12 months and other than a router developing an intermittent fault have had no problems at all. (they sent me a new one within 3 days of reporting the fault on the TT forum)

Phone support lets TT down badly, the OCE's in the TT forum are very helpful and usually get problems sorted quickly but they only work office hours which leaves a lot of time when customers have to rely on phone support, reading the forum here and the TT forum shows how badly things can go when you phone customer support..

I have also been very pleased with TalkTalk. My upload speed nearly doubled and download increased. The members forum is very good at sorting out problems, but I have avoided telephone support. Costs are good and TalkTalk are now offering 100 minutes calls a month to mobiles for £2.93.

I have only been with TT for a short while but so far so good. I should be on full LLU on Monday so here's hoping the move goes smoothly.

thanks again for everyone replies ,much appreciated negative and positive ones,i,m fully aware of the failings of the telephone support and i,ve encountered it more than i would have liked just by trying to join talktalk !!!

In reply to a post by webb:

thanks again for everyone replies ,much appreciated negative and positive ones,i,m fully aware of the failings of the telephone support and i,ve encountered it more than i would have liked just by trying to join talktalk !!!

Your other option for llu is to go with a cpw reseller such as xilo or vivaciti.
Check out the reseller forum on here for info.
They may be more eager to take your order

Been on TalkTalk LLU for over a year. Was actually migrated from the basic service without my knowledge when my exchange was upgraded with TT's LLU kit! Only a dramatic speed increase in downloads made me notice. Checking the TT website for my line gives an estimated speed of 20 Mbps. Various speedtesters give results between 17.5 Mbps and 19Mbps. Fast enough for me as cable will never be an option here.

So far has been very reliable with no outages. Never had to contact customer services.

Hi webb,

If you are still having problems signing up then I can have a look into it for you. Although you will not be able to register on the TalkTalk Members forum at the moment if you complete the contact us form I will have a look.

Andrew