TalkTalk now 12 months contract

TalkTalk had changing from 18 months to 12 months contract now for new customers plus half price for 6 months. What a cheek! Cos they know they are losing many customers away from talktalk.

They also shed up to 580 jobs!

http://www.ispreview.co.uk/story/2011/01/27/uk-isp-t...

http://www.ispreview.co.uk/story/2011/01/27/uk-inter...

In reply to a post by adslmax:

What a cheek! Cos they know they are losing many customers away from talktalk.

Have you any proof or is it just more TT hating troll rubbish?

you did notice the links right?

edit: soz misread your post lol (was reading the email not the forum)

Edited by deleted (Fri 28-Jan-11 11:33:26)

And where does it suggest the drop from 18 to 12 month is to do with losing lots of customers?

Surely if losing customers you would lock them into longer contracts?

In reply to a post by Jack_Hackett:

In reply to a post by adslmax:

What a cheek! Cos they know they are losing many customers away from talktalk.

Have you any proof or is it just more TT hating troll rubbish?

I meant have you any proof they are doing this because they are losing customers ?

Please re-read your post, it's missing words, and dare I say purpose.

if losing customers to Sky it would make sense to match the minimum contract if thats the reason ppl were giving to move to Sky....but I dont know that this is happening, was just providing an example.

One way of maintaining a customer base is to attract as many new customers as those who leave, although I wouldn't think this is a plausible long term strategy. But this is always an option for the cheaper brands in a marketplace.
The more expensive you are within your market, the more important it is to keep those who have tried and tested you

The best customer is the returning customer, any company that relies on the mass purchasers for profit, lives by their customer base or dies!!!!!!!!!.

nice try to try and turn a good mover into a bad things.

Talktalk will be more confident in keep their customer if they ahve 12 month contracts.

Added to that losing jobs happens even if a company doing well if they see those jobs as unneeded or find a cheaper way doing those task those people do. with out them stating a reason why they losing those jobs no way for us to know

The job shedding is simply down to the fact that since the aquisition of tiscali and others and the integration with TT, a number of positions/departments, particularly finance and middle management, are duplicated and no longer necessary.

Have they always been 18 month contracts..?. I am sure i was told 24 when i signed up.

Don't suppose current customers can use the new 12 month as a get out of their current contracts can they..?

In reply to a post by aj2703:

Have they always been 18 month contracts..?. I am sure i was told 24 when i signed up.

Don't suppose current customers can use the new 12 month as a get out of their current contracts can they..?

If you had a new line install when you joined TalkTalk, then the minimum period contract for that is 24 months.
I severley doubt that just because the are offering a new contract term to new customers is a get out clause, as they have not done anything to materially affect your contract. Unlike new price changes, which enable you to leave cessation fee free within 30 days of the notifications being posted

In reply to a post by aj2703:

Have they always been 18 month contracts..?. I am sure i was told 24 when i signed up.

Don't suppose current customers can use the new 12 month as a get out of their current contracts can they..?

I very much doubt it, are you unhappy with the service.

I am very happy with it and have no complaints at all. My reason is that i am relocating locations and going back to the parents for a couple of years while i study. Trouble is i am only 12 months into my contract. When i move will i have to pay the outstanding year in one hit or will they come to an arrangement. I should say there is no chance of transfering it to my parents as they are on a new contract with virgin.

@aj2703

Early termination fees
http://help.talktalk.co.uk/app/answers/detail/a_id/1617
Broadband and Phone ... £8 per month remaining on contract.
Broadband and Phone with TalkTalk Plus ... £13.50 per month remaining on contract.

Ian

Hi Ian.

Many thanks for that.

Just to chuck in my two penneth worth. If you look across the forums many customers have been complaining that 18 and 24 month contracts were too long. I think this is a plan to meet the needs/desires of those customers.

Ady

management always first to go in cases like this, then finance, HR and so on.

In reply to a post by TALKTALK_SUPPORT:

Just to chuck in my two penneth worth. If you look across the forums many customers have been complaining that 18 and 24 month contracts were too long. I think this is a plan to meet the needs/desires of those customers.

Ady

They are too long, I noticed BT have gone for 24 months now on their packages, that a stupid amount of time, anything can happen in 12 months, never mind 24 months.

About time we had laws that 6 months contract is the norm, after all if they offer a good service for a good price then most people will stay, unless they are ADSLMAX who seems to move ISP's more times than some people change their socks

Not impressed with the 12 month contract on my phone service, but it gets me away from Bt and their silly renewable contracts. at least my broadband was only a monthly contract, only a few weeks and my sim only mobile contract will be up, not that I am planning on moving, but at least I got the choice

Im about a third way through a 18mnth contract with ISp, this only happned as the house i purchased had no line so they offered a connection for free if i agrred to the above. However i will look for a month to contract when this expires, even if cost more.