TALKTALK = appauling service

ive had appauling service from talktalk

both broadband services and customer services.

numerous times i asked for my problems to be fixed and they always tried to fob me off with a generic checklist which id already been through by myself.
or theyd say id need to pay £65 for an engineer to come out.

so i finally decided to go on their community forums and let everyone knwo its far easier to change your provider to someone else than expect talktalk to fix thewir numerous problems.

AND I GOT BANNED FROM THEIR FORUMS

so i though id come on here and let everyone know just how terrible a company they are.

Have you been in contact with the CEO's office(just e-mail them - [email protected])? You should get better help from them(obviously, even if you're angry, be as polite and reasonable as possible).

I must say my experience has been the opposite. Sam knows monitored speeds are spot on, forum staff are excellent and quick to respond. Chat staff rather formulaic, but helpful and polite No I don't work for TT and have had a few issues.
D

What issues have you had?

In reply to a post by Divsec:

I must say my experience has been the opposite. Sam knows monitored speeds are spot on, forum staff are excellent and quick to respond. Chat staff rather formulaic, but helpful and polite No I don't work for TT and have had a few issues.
D

Same here i am not a fanboy but it is nice to see not all TT customers get bad service as a lot of them that do would have you believe.

Interested to hear what has gone wrong.

Pretty much repeat post over here:
http://forums.thinkbroadband.com/talktalk/t/4528053-...

I find CS poor but connection very good. I'm actually switching back to save some money.

In reply to a post by jimmyhackers:

or theyd say id need to pay £65 for an engineer to come out.

I've been with TT and previously to that with tiscali, they are not perfect but they provide an adequate service at a good price,
From my experience you will have been offered an engineer visit but have been warned that if it's you that are at fault it will cost you £65, so if you think it's TT fault put your money where your mouth is.

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

In reply to a post by Arksun76:

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

Hmm, ever called BT?

I didn't think so..

In reply to a post by 23Prince:

In reply to a post by Arksun76:

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

Hmm, ever called BT?

I didn't think so..

Agreed, equally bad. I had both for a while!

In reply to a post by ukhardy07:

In reply to a post by 23Prince:

In reply to a post by Arksun76:

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

Hmm, ever called BT?

I didn't think so..

Agreed, equally bad. I had both for a while!

I have both right now! - Sick to the back teeth with BT, it's dying on the 22nd of Feb - the connection is fine, but it's backed up by morons.

In reply to a post by 23Prince:

In reply to a post by Arksun76:

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

Hmm, ever called BT?

I didn't think so..

Oh yes I have many times, also horrendous. But ya know what, TalkTalk beat them to the worst experience ever. It's a long story spanning a 3 month period involving both BT and TalkTalk. They're the reason why I've stuck with smaller independent ISPs ever since.

Here's my view with these larger ISPs.

They are cheap, often very cheap e.g. I will be paying Talktalk around £19pm when you factor in cash back.

When it works, generally it works incredibly well and you can go many years without needing to contact them.

In the event it goes bad, I call through and try to resolve it, & usually it's either resolved or the executive team assist.

In the very worst case if nobody can resolve a fault I would likely close the account and get a new line installed, accepting my losses, but realizing overall I have made a saving vs being with a £60pm ISP. Thankfully this hasn't happened yet.

Given I call my provider only a couple of times per year I accept the poor CS for a price that is probably 1/3 of a decent CS ISP.

I do know if it gets real bad I have very little support.

In reply to a post by Arksun76:

In reply to a post by 23Prince:

In reply to a post by Arksun76:

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

Hmm, ever called BT?

I didn't think so..

Oh yes I have many times, also horrendous. But ya know what, TalkTalk beat them to the worst experience ever. It's a long story spanning a 3 month period involving both BT and TalkTalk. They're the reason why I've stuck with smaller independent ISPs ever since.

That's a fair comment.

In reply to a post by ukhardy07:

Here's my view with these larger ISPs.

They are cheap, often very cheap e.g. I will be paying Talktalk around £19pm when you factor in cash back.

When it works, generally it works incredibly well and you can go many years without needing to contact them.

In the event it goes bad, I call through and try to resolve it, & usually it's either resolved or the executive team assist.

In the very worst case if nobody can resolve a fault I would likely close the account and get a new line installed, accepting my losses, but realizing overall I have made a saving vs being with a £60pm ISP. Thankfully this hasn't happened yet.

Given I call my provider only a couple of times per year I accept the poor CS for a price that is probably 1/3 of a decent CS ISP.

I do know if it gets real bad I have very little support.

With cashback I am only paying TTB £33 a month including the VAT which I also feel is a silly amount.

Even Virgin gave my sister £220 via Quidco - cashback has gone mad!

Edit. Virgin is still only £36.60 a month for top TV phone and 200mbps.

Crazy!

Edited by deleted (Wed 08-Feb-17 14:51:46)

Quite the opposite. Been with TT for over ten years and had one outage when my router (original TT supplied model) died. Called CS and after the expected delays got to talk to an actual person. In the UK even!

We agreed my router was dead and arranged for an engineer visit. Next day one turned up with a new router, installed and tested it. Cost... nothing, apart from a bacon butty and a coffee