Drop in download speed.

My router stats have dropped from 79999 to 63689.
It's been 79999 ever since I joined TT and was the max whilst with BT before that, also my upload has dropped form 20 to 19.
I only noticed it today and the only change in my house is we had an electric smart meter installed yesterday which is literally on the outside wall to where my router and phone socket are situated, could this be anything to do with it?

Would be good to see router stats to see what the noise margin is.

These are my current stats:

DSL synchronization status:
Up
Connection status:
Showtime
WAN IP Address:
89.240.35.35
Primary DNS Server:
78.151.239.3
Secondary DNS Server:
78.151.235.132Line Quality

Upstream line rate (kbit/s):
19000
Downstream line rate (kbit/s):
63689
Upstream noise safety coefficient (dB):
6.2
Downstream noise safety coefficient (dB):
6
Upstream interleave depth:
294
Downstream interleave depth:
2737
Line standard:
VDSL2
Upstream line attenuation (dB):
0.1
Downstream line attenuation (dB):
4.8
Upstream output power (dBm):
-1.7
Downstream output power (dBm):
13.4
Channel type:
Interleaved
DSL up-time:
0 days 0 hours 32 minutes 2 seconds

I also thought my router normally says fastpath instead of interleaved.

This is your problem:

Upstream interleave depth:
294
Downstream interleave depth:
2737

Any other changes cabling? Power outages?

Not that I'm aware of, like I said just the disconnect yesterday to change the meter.

What does that mean then?

In reply to a post by jorkila:

Not that I'm aware of, like I said just the disconnect yesterday to change the meter.

What does that mean then?

Your line is being throttles to 2.7mbps?

Was your modem powered up all the time they were changing the meter? If so, there were probably loads of disconnections which caused DLM to act

No everything was turned off at the sockets before he began.
Now dropped down to just under 52Mb


Internet Connection

DSL synchronization status:
Up
Connection status:
Showtime
WAN IP Address:
89.240.35.35
Primary DNS Server:
78.151.239.3
Secondary DNS Server:
78.151.235.132Line Quality

Upstream line rate (kbit/s):
17000
Downstream line rate (kbit/s):
51957
Upstream noise safety coefficient (dB):
7
Downstream noise safety coefficient (dB):
10.7
Upstream interleave depth:
295
Downstream interleave depth:
2797
Line standard:
VDSL2
Upstream line attenuation (dB):
0.1
Downstream line attenuation (dB):
4.8
Upstream output power (dBm):
-2.5
Downstream output power (dBm):
13.2
Channel type:
Interleaved
DSL up-time:
0 days 4 hours 10 minutes 34 seconds

TT are aware and escalated the issue but I was hoping with a period of stability the issue would resolve itself.

In reply to a post by jorkila:

TT are aware and escalated the issue but I was hoping with a period of stability the issue would resolve itself.

What stability? The uptime is only 4 hours.

In reply to a post by BatBoy:

In reply to a post by jorkila:

TT are aware and escalated the issue but I was hoping with a period of stability the issue would resolve itself.

What stability? The uptime is only 4 hours.

Yeah I know, I don't know if that's something being done by BT or TT? Not likely that time of the morning ie 6am?

Possibly either DLM making changes or a line fault. Have you got a corded phone to check if your phone line is noisy?

I think you may be looking at an engineer visit to resolve this.

Unfortunately only have a cordless phone

yeah I'm now suspecting a line fault although at first I thought there was a possibility that this new smart meter may have been causing the issues but I hadn't checked my line stats for a few weeks.

Been with TT for a couple years now with no issues and always been a solid 80/20 connection ever since upgrading to fibre with BT when it was first available here.

Argos do a corded phone for £4.49 , search for "Simple Value Corded Telephone - Single". Worth having as a spare and for diagnosing voice line noise.

Also time to get a battery AM radio tuned at around 600kHZ i.e. not on a station and hunt out any RF noise emitters. Turn off the VDSL2 hardware. Might want to play with shortwave in the 2 to 17 MHz band too if you have a shortwave set (most people don't)

Wondering if there is some nasty RF coming from the new meter.

How do my smart meters communicate?

https://www.ovoenergy.com/ovo-answers/topics/smart-t...

How Smart Meters work

http://www.smartme.co.uk/how-they-work.html

Although TT haven't gotten back in touch with me I've had no drops in connection in 4 1/2 days, how long does it take for the DLM to kick back in and raise the profile?


Internet Connection

DSL synchronization status:
Up
Connection status:
Showtime
WAN IP Address:
89.240.35.35
Primary DNS Server:
78.151.239.3
Secondary DNS Server:
78.151.235.132Line Quality

Upstream line rate (kbit/s):
17000
Downstream line rate (kbit/s):
51957
Upstream noise safety coefficient (dB):
7.2
Downstream noise safety coefficient (dB):
10.9
Upstream interleave depth:
295
Downstream interleave depth:
2797
Line standard:
VDSL2
Upstream line attenuation (dB):
0.1
Downstream line attenuation (dB):
4.8
Upstream output power (dBm):
-2.5
Downstream output power (dBm):
13.2
Channel type:
Interleaved
DSL up-time:
4 days 12 hours 12 minutes 37 seconds

Edited by jorkila (Wed 15-Feb-17 18:44:04)

After TT doing various tests and my connection now supposedly fixed, my speeds are now down to 38516 down and 11993 up!!

Openreach engineer just left after replacing a faulty master socket (corroded terminals) and a DLM reset and everything is back to normal now!

Internet Connection

DSL synchronization status:
Up
Connection status:
Showtime
WAN IP Address:
79.68.57.145
Primary DNS Server:
78.151.239.3
Secondary DNS Server:
78.151.235.132Line Quality

Upstream line rate (kbit/s):
20000
Downstream line rate (kbit/s):
79999
Upstream noise safety coefficient (dB):
9.5
Downstream noise safety coefficient (dB):
6
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
VDSL2
Upstream line attenuation (dB):
0.1
Downstream line attenuation (dB):
4.9
Upstream output power (dBm):
-1.7
Downstream output power (dBm):
13.4
Channel type:
Fast
DSL up-time:
0 days 0 hours 8 minutes 34 seconds

That's more like it!!

Openreach engineer just left after replacing a faulty master socket (corroded terminals)

Time to await the bill, unless you can prove the damp ingress wasn't down to you.

Was assured by the engineer that the socket was their equipment so wouldn't be charged!

I found this so it looks like you are OK.

'The socket itself is openreaches responsibility, but any faceplates fitted I think are your responsibility.'

Yeah, that's always been a bit of a grey area you can never get a definite answer on. The way I see it the NTE's standard faceplate for a 5a or 5b, the ADSL2000, aka Fat Boy and SSFP are our responsibility but any third party faceplate a customers fits or an iPlate isn't and, well, gonna cost a few quid.

If a punter has allowed damp to ingress unchecked into Openreach's equipment, then I would expect them to raise charges via the CP for that.