Still not connected

I am still not connected to TT after 4 months.
My main complaint is that they have kept me in the dark, have been of little help in resolving problems & failed to keep promises.

I was a customer of E7 until they ceased trading in July and assumed that my line was free after 2 months after not taking up ezee's offer of continued service.

I was a little concerned that there was still a a broadband signal on my line, but no internet service which I spoke to TT customer services about in September. after receiving a letter promising connection by 15 Oct.

I telephoned customerservices at the end of October & asked if there was a problem. They said not, but forwarded me to tech services at no cost which rang for some time before getting cut off. This was repeated a further couple of times during the following week or so with the same results, after which I called tech support at my own expense. They informed me to call BT as there was still a tag on my line.

I received an unwanted modem on the 4th Nov which I returned.

After a month & a large phone bill,I managed to get the tag removed on 13th Dec.

I called TTcustomer services next day who promised to treat my case with urgency & that I would receive a letter in the next 2-3 days. After 2 days, I called tech support & they promised connection before the New year.

I still have no letter or broadband & am dubious as to whether another series of protracted phone calls will achieve results or whether to content myself with the free service at the local library plus occasional dialup & use of a friend's broadband which does not realy meet my aspirations.

Had they been more helpful, I could have cleared my line weeks earlier & been connected during November.

Don

Hi,

I am still not connected either. I have been with TT since Novemeber. I was told that 'sometime in december' i would receive BB. I even received the letter in december that it would be in the next couple of weeks.

I have since been emailing TT rather than calling, and my call has been escalated and it seems a bit of a manual process. But still no one can tell me when i will get BB, not even a rough indication. If it is february, great. If it is June, please tell me now!

I am almost to breaking point of going with another BB service, virgin, seriously and be* all do short term contracts. Does anybody know if this is possible with having a TT line? Will it affect the opportunity to get TT BB?

just as an aside i am very happy with the free international calls service as someone that calls abroad alot, it is making bills cheaper.

Apparently it takes 5 weeks to get connected to BB and they didn't connect anyone during the 3 weeks of Christmas. So that would be 8 weeks in my book.

On the connection rate, the number of new customers is roughly the same number of people moved to LLU.

So one could speculate that Talk Talk is trying to cap expenditure on BT Centrals, by only connecting people on the IPStream service as slots become available by offers being moved to the LLU service.

Andrew

I listened to the company 3rd quarter results presentation today and my impression was that they are limited to 10-15,000 LLU connections per week by the workload on Openreach. They supply 20,000 applications to migrate but about a quarter get rejected.

They also said that they had just rented their last BT central!

Wow at least another 8 weeks.

So say I went with Virgin payasyougo broadband for a few months, would that cause a problem in getting my TT BB?

thanks

oneofthosedealeys

That would be horrendous as you would probably go through the same process with Orange. Both TT and Orange use BT hosted BB services when you sign up.

Okay, but I said Virgin, not Orange.

So do Virgin