Connection drops every 2-3 minutes

I went online with TalkTalk on Thursday and it was fairly ok, but for the last few days my connection drops every 2-3 min. Then it reconnects for a few minutes and drops again. I called TT up but they do not see any problem. Told me that they would monitor my connection from Monday (their fault team does not work weekends). Does anyone have a similar problem or had it before? Any ideas why?

Hi Alex,

Im not to sure who it was you spoke to, but the broadband faults team is open 7 days a week 8am - 10pm. If your getting a dropping connection there are a few checks that need to be done.

1. Are you connected to the master socket.
2. Is everything filtered that is attached to the phone line ?
3. Remove any extensions
4. Remove everything from the phone line apart from a phone and modem in the master socket.
5. if the connection still drops out here, you need to look around your house and double check that there is nothing electrical that could be causing the connection to drop.
6. If all this is eliminated try in the Test socket behind the faceplate of the main socket.

When you call talktalk they will also ask you if there is any pattern to the dropping connect, e.g is there somthing you are doing when it happens, is it only at certain times of the day, how long have you had the issue for and when the connection drops does the ADSL/Link light go out on the router ?

Can you post your line stats on here ?

Thanks a lot. I tried master socket and there's no difference. It may stay connected for a few hours but then drop again. Where can I find my line stat?

if your using the talktalk supplied router going to http://192.168.1.1 and entering the username/password admin will bring up your line stats on the main page.

No, I do not use TT router. Here it is what I have from my router stat page, though I am not sure if it is the same thing:

Transmit
Tx PDU's
140591

Tx Total Bytes
12180180

Tx Total Error Counts
0

Receive
Rx PDU's
147623

Rx Total Bytes
177403500

Rx Total Error Counts
448