Thought it was about time for another update.
I appreciate the many and varied comments about what would be the best choice for me, and whether my reasons for leaving TT are valid or not.
As always, life isn't simply black and white, there are a lot of nuances here that you aren't aware of and my decision to move to BT still seems to me to be the best one.
The paperwork for the BT switch is coming through from BT, all seems in order for the 20th.
Talktalk have e-mailed my e-mail accounts with notice of a reduced e-mail service that means I would have to log in regularly on-line in future to avoid my accounts being suspended. (More hassle as I just use POP3 and SMTP at present). This is nothing to do with me leaving, just evidence of reduced service and more hassle from TT in future if I stayed).
Talktalk have phoned to offer me a wondrous cheap LLU'd service if I stay. NIce man was convinced he was offering me a speed improvement, as his records show I'm on a fixed 2 meg line. Shame I've been on "up to 8 meg" for years now.
Also had the "must be some mistake here, we've been notified you're leaving us" letter from TT. Seems they're falling over themselves to be helpful now. Well it's too late.
Just a couple of points:-
I pay line remtal and BB fee to Taltalk at present, because my exchange isn't yet LLU, so the BB service I get is a re-sold BT IP Stream wholesale product. I have a lot of experience of BT and know pretty much what their products are and what they can do. They suit my internet usage.
Because of the current status of my line and broadband, I don't have to pay any switch or new line fees to BT, offer or no offer.
TT is in process of unbundling my exchange. By the end of October, if I did nothing I would have been fully LLU'd, on TT equipment and therefore liable for a switch fee in future, possibly £130 if I didn't get the "return to donor" free switch. Who knows which way that is going in future?
I suspect I would also be switched to a lower speed by TT's default LLU BB profile and have the hassle of having to request a lower target SNR through TT's hopeless support labyrinth. So TT's "more jam tomorrow" seems to me to be "more hassle tomorrow" if I stayed with them.
I believe I will be able to get intervleaving taken off my line with BT if it doesn't come off automatically with the switch over. I have read elsewhere here on the BT forum that getting interleaving taken off is relatively easy for BT customers. TT have refused to do that because it is too much trouble for them, not because it it is not technically posible on my stats.
If that happens I'll get back to 8 meg synch and 6.5 meg throughput as I had before interleaving was imposed, (currently 7.6 meg sync and 6 meg throughput) plus the possiblity of a little bit more. I know that's possible with the BT product, because I already had it before I had line problems.
I'm paying BT 12 months line rental in advance to get cheaper line rental and I've costed the BT offer over 18 months compared to my current TT costs, and I will definitely save money. With interest rates as they are, I'm happy to spend money up front rather than save it, as the effective return on the capital is better.
The costs with BT compared to TT's latest offer to me of their fully unbundled service on my exchange are comparable, but TT's appalling service to me and their attititude over the years means I'm happier to move back to BT. Their service and attititude has been streets ahead of anything TT have ever said or done so far.
I'll obviously keep tabs on what happens in the marketplace, and if, in future, there appears to be a better option, even before the 18 month contract is up, I can switch again when the benefit outweighs the cost and the hassle. At least I'll have a BT line, not a TT LLU one. All the other services I've seen mentioned as alternatives to TT are predicated on having a BT line before the switch.
Cheers,
Axolotl
Edited by Axolotl (Mon 11-Oct-10 10:17:05)